Welcome to Swansea ITeC

Welcome to Swansea ITeC

Welcome to Swansea ITeC Traineeship Induction Housekeeping Location of welfare facilities Toilets Water Coolers Fire Alarm No scheduled Fire Drill If alarm sounds, assemble in front car park (or rear car park if not accessible) Content Morning Session Introduction to Swansea ITeC

Learning Agreement Policies and Procedures Tour of Premises Health & Safety Additional Information Afternoon Session Introduction to your Traineeship About Us Provide Government Funded Training, Commercial Training, ICT Products and Services for small, medium and large organisations including schools and government sectors

Member of Skills Academy Wales Consortium The aim of Swansea ITeC is to be regarded by all our stakeholders as their lead supplier of ICT Products, Services and Training SAW Partners Neath Port Talbot College Learn-Kit Ltd Jobforce Wales Llanelli Rural Council Training ACO Training Ltd

Skills & Training Unit (NPTCBC) Coleg Y Cymoedd Transfer to Another Programme If, for whatever reason, your training programme is not suitable Swansea ITeC will make every effort to transfer you appropriately or to signpost to external organisations A wide range of resources are available within Skills Academy Wales and training opportunities

may be available within the consortium Timeline 1980 1984: Established as an Information Technology Centre Sponsored by Local authorities and 3M UK. Provided Youth Training 1990 1990:

Adult training starts at Swansea ITeC 1996: Local Government re-organisation Management buy-out 2000 2003: Helen Necrews and Mark Evans elected to the Board of Directors 2009: Skills Academy Wales Partnership Formed 2009: Nominated for BECTa

Next Generation Learning Award, WBL 2010 2010: Nominated for BECTa Next Generation Learning Award, for WBL Work based learning 2014: 30 years in business Staff & Structure Additional Responsibilities Helen Necrews

Safeguarding and Child Protection Prevent Duty Officer Apprenticeship & Placement Officer Tracey Madden Welsh Government Compliance Event Co-ordinator Diane Wilson Safeguarding Team Learner Support Mark Evans Health & Safety Officer Business Development Jason McFadzean Lead IT Trainer/Assessor Have A Go Co-ordinator

Mair Havard Safeguarding Team Traineeship Co-Ordinator Leia Fee Welsh Champion Infrastructure Support Learning Agreement Work Based Learning Traineeships Programme Information Traineeship programmes are work based learning programmes for nonemployed learners aged 16 - 18 years. During the programme, you may work towards recognised qualifications and, where possible, undertake work experience, in addition to developing employability skills. Traineeship programmes include an activity called Occupational Taster (non-accredited), which enables you to develop a wide range of skills

including self-esteem, confidence and basic skills. Occupational Taster consists of 5 themes: Theme 1 Confidence Building and Communication Theme 2 Develop ICT Skills Theme 3 Basic Skills (integrated within ICT) Theme 4 Career Guidance Theme 5 e-Community On completion of the Occupational Taster, you will be given the opportunity, following a discussion with your Tutor/Learning Coach, to work towards a range of qualifications that meet both your needs and ability. Qualifications & Examinations Swansea ITeC covers the cost of all

qualifications, via Department for Education and Skills (DfES) Your Tutor will make you aware of appeals and access to assessment procedures relating to the relevant Awarding Bodies Qualification Options As part of your work based learning programme, you may study towards recognised industry standard qualifications. The costs for these qualifications will be covered by Swansea ITeC/DfES. Qualifications may include:

ITQ Award/Certificate/Diploma for IT User Award in Employability Skills Award for ICT Professional Competence Key Skills Improve Own Learning & Performance Essential Skills (Application of Number, Communication and Digital Literacy) ECDL Essentials You will be made aware of the relevant examining bodys appeals and access to assessment procedures. Where you are unable to achieve full

accreditation, unit accreditation may be considered. Length of Programme The duration of the traineeship programme is flexible and determined by individual needs: Traineeship - Engagement Approximately 12 - 26 weeks Week 1 8 (Attend learning for 18 hours per week 3 days) Week 9+ (Attend learning for 21 hours per week 3.5 days) Time: 9.30am 4.00pm Traineeship - Level 1

Approximately 12-26 weeks (may include work placement) Monday to Friday (30-40 hours per week) Time: 9.30am 4.00pm Summer Camp 6 - 8 weeks Monday to Wednesday (18 hours per week)

Time: 9.30am 4.00pm Traineeship Contextualisation Work Placement prior to apprenticeship/ employment Up to 10 weeks Hours and times to be agreed with employer, up to 21 hours per week Weekly Timesheets All learners attending the Traineeship programme must complete weekly

timesheets and sign in/out (at the start and end of each working day). If you are on work placement you will be responsible for completing a timesheet with your employer, in order to be eligible to claim your training allowance and/or travel expenses. Time-keeping and Attendance Authorised Absence Swansea ITeC will authorise time off for the

following, but you will be responsible for providing evidence where appropriate: Pre-arranged job interviews Pre-arranged hospital appointments Pre-arranged study leave Compassionate leave Self-Certified sickness Lateness and Sickness Lateness Reporting If you expect to be late you must telephone Swansea ITeC with a valid reason before 9.30am. Persistent lateness is not

acceptable and may lead to disciplinary action. Sickness and Absence Reporting It is your responsibility to contact Swansea ITeC on each day of sickness before 9.30am. You must provide the reason for absence and an expected return date. Please note: Failure to adhere to these procedures may result in termination of your training programme. Attendance

If you fail to attend your training programme for a sustained period and do not inform Swansea ITeC of the reason, you will be contacted by telephone initially, and subsequently in writing You may be pre-authorised for up to 15 consecutive working days. However, if you then fail to attend on the 16th day your programme will be immediately terminated and Careers Wales will be informed. If you have been absent from your programme for 10 consecutive without authorisation your programme will be immediately terminated and Careers Wales will be informed.

If you need to cancel/re-arrange Tutor visits to the workplace, you MUST inform Swansea ITeC within a reasonable time-scale and provide options for re-scheduling. Training Allowance Allowances are subject to attendance and timekeeping, and will be adjusted accordingly in line with Welsh Government guidelines and procedures. Traineeship - Engagement 30.00 per week

Traineeship - Level 1 50.00 per week Travel Expenses Swansea ITeC has set travel rates from various locations in the geographical area. You are expected to use part of your weekly allowance to pay for travel to and from training or work placement. The current rates are as follows: Traineeship - Engagement If your total weekly travel costs exceed 3.00, Swansea ITeC will reimburse the difference up to the cost of the cheapest travel option. Evidence of Public Transport tickets is required prior to payment. Traineeship Level 1

If your total weekly travel costs exceed 5.00, Swansea ITeC will reimburse the difference up to the cost of the cheapest travel option. Evidence of Public Transport tickets is required prior to payment. Reimbursement of travel is paid with your training allowance every Friday. If you attend a work placement, your travel allowance will be adjusted accordingly. Holiday Entitlement Traineeship Engagement Attending 3 Days per week - entitled to 1 Day per Month Attending 4 Days per week - entitled to 1.5 Days per Month

Traineeship Level 1 Attending 5 Days per week - entitled to 2 Days per Month Holidays must be requested at least two weeks in advance and require authorisation from your Tutor please be aware that your request may be declined as holidays are approved at Tutor discretion.

Learning Process Welsh Government requirements state that all learners must have a clearly defined learning process. This will include: Individual Learning Plan (e-ILP), to be signed and dated within 4 weeks of commencement of learning programme Regular Reviews of Progress (at least every 31 days) Exit Interview You will have access to wide range of e-learning resources; for example, Moodle, email and blog. Work Placements

Where possible, work placements will be sourced in order to provide added value for you; a discussion with your Tutor/Learning Support will take place prior to you starting any work placement. Every effort will be made to match your needs with the company needs. When on work placement you must comply with employer/company rules and regulations. You are expected to commit to the work placement and

failure to attend for a reasonable amount of time may result in termination of learning programme. Guidance and Support Careers and World of Work Framework: Advice, Guidance and Support both professional and personal via: Tutor/Learning Coach Careers Wales External Organisations Learner Support Officer Referral for Support Swansea ITeC will forward a Referral for Support to Careers Wales if there are issues with any of the following:

Unauthorised absence Authorised absence You want to change vocational route You want to leave provision You enter the disciplinary process Careers Wales will contact you and make an appointment for you to meet with them, in order to discuss the issues as detailed in the referral. Following feedback from Careers Wales, Swansea ITeC will meet with you to further discuss your training programme, before agreeing a final outcome. Standard of Dress

Swansea ITeC allows smart casual clothing, however the use of non-religious headwear is not acceptable on the premises Please check with your employer what their dress code policy is and ensure you dress appropriately for your work environment Non-Smoking Policy In line with Welsh Government legislation, Swansea ITeC and your workplace will operate a no smoking policy with covers the

entire building and/or premises Any person caught smoking within the premises will be instantly dismissed from the programme Welfare Facilities/Rest Breaks At Swansea ITeC: Toilet facilities are available on ground floor and first floor Drinking water is provided via water cooler Access to kitchen, including microwave, fridge and kettle, on ground floor

Centre-based breaks are as follows: Lunch is 30 minutes (12.30pm 1.00pm) Additional leisure breaks during the day will be allowed as deemed necessary Security Closed Circuit TV Images are recorded for the purpose of crime prevention and public safety

Use of these images is governed by The Data Protection Act 1998 Funding The Traineeship Programmes, led by Welsh Government, are supported by the European Social Fund Policies and Procedures Induction Training Equality and Diversity

Swansea ITeC is committed to supporting all learners and operates a policy ensuring equal access to learning and equal opportunities for all irrespective of: Disability Race Gender Reassignment Religion or Belief Sex Sexual Orientation Age Marriage and Civil Partnership Pregnancy and Maternity

Safeguarding (inc. Prevent Duty) Swansea ITeC is committed to actively promoting the concept of the safe learner and recognises its duty to safeguard and promote the welfare of their learners. Swansea ITeC therefore promotes a safe learning environment, based upon the positive well-being, personal safety and security of all learners, staff and visitors.

Prevent Duty British Values and Extremism British Values Fundamental British values are: Democracy The rule of law Individual liberty Mutual respect for and tolerance of those with different faiths and beliefs and for those without faith Extremism

Extremism is having beliefs that can lead to terrorism or extremist violence. It means behaving against British values. Prevent Duty guidance from HM Government defines extremism as: Vocal or active opposition to fundamental British values. They also include in their definition of extremism calls for the death of members of our armed forces, whether in this country or overseas. Prevent Procedures

As a Work Based Learning Provider, Swansea ITeC ensures that: Staff receive Prevent training to ensure they are confident in recognising vulnerability to radicalisation and know how to seek further help Staff will follow procedures in respect of Prevent and alert the Prevent Officer or the Designated Person/Deputy Designated Person responsible for Safeguarding if they notice any behaviour that would give cause for concern, or hear any extremist views or comments

Bullying and Harassment Swansea ITeC has a zero-tolerance approach to harassment and bullying Support is available via your tutor and the Safeguarding Team Any learner found using malicious or harmful behaviour towards others will be withdrawn from learning pending an investigation. Evidence of bullying or harassment will lead to the implementation of the disciplinary process and possible dismissal from the training programme. If at any time, you feel you are being bullied and/or harassed, or you know of anyone being treated in this way by other learners, staff or colleagues please inform your Tutor/Learner Support. Staff will then take appropriate action via the

Safeguarding Team. Although we appreciate that it is sometimes a difficult subject to discuss, we would urge you to seek advice, support or assistance at earliest opportunity. Swansea ITeC will fully support you and can refer to external organisations for additional support if required. Disciplinary & Grievance Please refer to your Induction Pack and/or your Contract of Employment for details of actions which are likely to result in disciplinary action

Should you be subject to disciplinary action within the workplace, Swansea ITeC will support you and provide guidance Complaints Procedure If, during your training, you have cause for complaint you must keep your Tutor informed at all times. You can access support and advice from:

Tutor/Learning Coach Employment Coach Training Development Manager Managing Director Depending on the nature of your complaint you may also wish to contact Skills Academy Wales, Careers Wales or DfES Internet Acceptable Use Policy We aim to provide you with the skills and knowledge that will enable you to use your own judgement appropriately as to what constitutes an appropriate use of ICT.

We want you to use ICT: responsibly, to help your learning and improve your skills and knowledge in a safe way that does not put your personal security or privacy at risk in a safe way that does not put Swansea ITeC's equipment, software, data or reputation at risk in an environmentally friendly and sustainable way Housekeeping & Safety Policy Compliance Consideration General

for others requirements Health & Safety Induction Training What is Health & Safety All About? Health and Safety at Work is extremely important and there are rules to follow which help us not to put ourselves or others in danger

Taking precautions to prevent people from becoming ill or being harmed by work Providing a safe and satisfactory working environment Laws are also in place to protect the public from workplace dangers Real People on Health & Safety

http://www.hse.gov.uk/aboutus/assets/vide os/hserealpeople.mp4 Prohibitions To prevent you from harm and to adhere to legislation, employers may implement prohibitions or restrictions within the workplace Swansea ITeC has the following restricted areas: Staff Kitchen

Server Room Store Rooms Cleaning Cupboard Health & Safety Policy Swansea ITeC Ltd. operates under its own written Health & Safety Policy as well as adhering to the rules under the Health and Safety Act. A copy of the Safety Policy is available on the Swansea ITeC Trainee Blog. Please read this policy carefully and raise any questions you may have with the person

conducting the induction. Mark Evans (Director) has overall responsibility for Health & Safety at Swansea ITeC Ltd Health and Safety At Work Act (HASAWA)1974 HASAWA allows the government to issue regulations, guidance and Approved Codes of Practice for employers. These set out detailed responsibilities for your employer in every aspect of workplace health and safety, from working safely with computers, to stress and hazardous chemicals

Health and Safety Law notices should be located in prominent areas throughout the building. Usually, there is at least one Health and Safety notice for each floor of the building. The Management of Health and Safety at Work Regulations 1999 The Management of Health and Safety at Work Regulations 1999 generally make more explicit what employers are required to do to manage health and safety under the Health and Safety at

Work Act. Like the Act, they apply to every work activity . The main requirement on employers is to carry out a risk assessment. Employers with five or more employees need to record the significant findings of the risk assessment. RIDDOR 95/99/2012 Reporting of Injuries, Diseases and Dangerous Occurrences Regulations What must be reported: Death or major injury Over 7 days absence due to injury (reported to

WG within 5 days) Work related diseases Dangerous occurrences As from April 2012, the over 3 day reporting requirement for people injured has changed to more than 7 days (however records must still be kept) COSHH (2002) Control of Substances Hazardous to Health COSHH relates to the safe use and storage of hazardous substances for example, adhesive, paints, cleaning chemicals

COSHH is included in the Risk Assessment in order to remove or minimise the risk that a substance could harm you in the actual circumstances of use Display Screen Equipment Regulation 1992 The Regulation requires employers to minimise the risks in VDU work by ensuring that workplaces and jobs are well designed

The main injuries associated with workstations: Upper limb disorder Back injuries Eye strain Personal Protective Equipment at Work Regulations 1992 (PPE) What is PPE? PPE is defined as all equipment (including clothing affording protection against weather) which is intended to be worn or held by a person at work and which protects them against one or more risks to their health and safety (For example, safety helmets, gloves, eye protection, gloves)

Employers have a basic duties regarding the provision and use of PPE at work. PPE requirements: Is properly assessed before use to ensure suitability Is maintained and stored properly Is provided with instructions on how to use it safely Is used correctly by employees Manual Handling 1992

Manual handling relates to the moving of items either by lifting, lowering, carrying, pushing or pulling. The weight of the item is an important factor, but many other factors can create a risk of injury, for example the number of times you have to pick up or carry an item, the distance you are carrying it, where you are picking it up from or putting it down (picking it up from the floor, putting it on a Shelf above shoulder level) and any twisting, bending stretching or other awkward posture you may adopt while doing a task.

Rights and Responsibilities Training Provider Swansea ITeCs duty of care to its learners includes: Making your workplace safe and without risks to health

Ensuring plant and machinery are safe and that safe systems of work are set and followed Ensuring articles and substances are moved, stored and used safely Providing adequate welfare facilities Giving you the information, instruction, training and supervision necessary for your health and safety Rights and Responsibilities Learner You have a duty of care to yourself and others and you must:

Take reasonable care for your own health and safety and that of others who may be affected by what you do or do not do Co-operate with your employer on health and safety Correctly using work items provided by your employer, including personal protective equipment, in accordance with training or instructions Not interfere with or misuse anything provided for your health, safety or welfare Fire Drill and Evacuation Procedure

If you discover a fire raise the alarm IMMEDIATELY Do not take undue personal risks Evacuate the building quickly but calmly via the nearest exits and report to the main assembly points If possible, close all doors and windows behind you as you make your

escape If your escape is cut off DO NOT PANIC. Go to a window, ensure that the door to the room is closed and await the arrival of the fire service. Do not smoke during an evacuation as the risk may involve gas or other chemicals Evacuation Assembly Points EXITS: Top floor Swansea ITeC main car park

Ground floor rear car park MAIN ASSEMBLY POINT: Top floor Swansea ITeC main car park All staff members are fully trained and will initiate evacuation procedures, including: Calling emergency services Checking the building/premises Retrieving attendance sheets to enable a roll call Hazard Reporting A Hazard is a potential source of harm or adverse health effect on a person or persons

You are reminded that you must take reasonable care to avoid injury to yourself and others during your training activities You are required to co-operate with Swansea ITeC and others to abide by the law (Section 7 of the Health and Safety at Work Act) You must therefore report any hazards immediately to your supervisor to avoid injury or harm to yourself or others

Accident Reporting Trainees are required to report any accident immediately to Swansea ITeC. In the event of an accident occurring which results in an injury, you should: Report any accidents immediately to your supervisor Enter details of the accident into the accident book which is kept at reception

The Accident Book is located in Reception and is a document that Swansea ITeC uses to record accident information as part of their Health and Safety management First Aid If First Aid is required you can request assistance from the qualified First Aider The First Aid box is located in Reception

If work is lost for 7 days or more due to work injury, Swansea ITeC will be required to inform (RIDDOR) and Welsh Government/Skills Academy Wales Tracey Madden is responsible for First Aid within Swansea ITeC Health and Safety Statistics (2013/14) 1.2 million working people suffering from a workrelated illness 142 workers killed at work (2014/15) 78,000 other injuries to employees reported under RIDDOR

629,000 injuries at work from the Labour Force Survey 28.2 million working days lost due to work-related illness and workplace injury 14.2 billion estimated cost of injuries and ill health from current working conditions (2012/13) Wales Essential Skills Toolkit Basic Skills Assessments via WEST are a mandatory requirement of Welsh Government for all who are undertaking a work-based learning programme. You will need to complete: Communication (English) Communication (Welsh) Welsh Speakers Only

Application of Number Digital Literacy Welsh Language and Culture Learning in Welsh (Optional) There are options to complete some of your learning in Welsh you can speak with Leia Fee, Welsh Champion to discuss this in more detail Ein Hiath (Mandatory) Within 58 days of start During OTJ 1 hour video and discussion critical and analytical thinking, debating, communication

Unique Learner Number All learners are required to have a Unique Learner Number (ULN) Usually, you will already have a ULN and Swansea ITeC will ensure that they check this prior to registration Media Consent Form If you are 18 and over you can sign the Media Consent Form during Induction If under 18, please ask a parent or guardian

to counter-sign the form and return at your first off-the-job training session Afternoon Session Introduction to your Traineeship with ICT Trainer/Assessor Thank you for your time Welcome to Swansea ITeC Create Video Games Workshop Welfare Facilities/Rest

Breaks At Swansea ITeC: Toilet facilities are available on ground floor and first floor Drinking water is provided via water cooler Access to kitchen, including microwave, fridge and kettle, on ground floor Centre-based breaks are as follows: Lunch is 30 minutes (12.30pm 1.00pm) Additional leisure breaks during the day will be allowed as deemed necessary Safeguarding (inc. Prevent

Duty) Swansea ITeC is committed to actively promoting the concept of the safe learner and recognises its duty to safeguard and promote the welfare of their learners. Swansea ITeC therefore promotes a safe learning environment, based upon the positive well-being, personal safety and security of all learners, staff and visitors.

Prevent Duty British Values and Extremism Internet Acceptable Use Policy We aim to provide you with the skills and knowledge that will enable you to use your own judgement appropriately as to what constitutes an appropriate use of ICT. We want you to use ICT: responsibly, to help your learning and improve your skills and knowledge in a safe way that does not put your personal security or privacy at risk

in a safe way that does not put Swansea ITeC's equipment, software, data or reputation at risk in an environmentally friendly and sustainable way Health & Safety Prohibitions To prevent you from harm and to adhere to legislation, employers may implement prohibitions or restrictions within the workplace Swansea ITeC has the following restricted areas:

Staff Kitchen Server Room Store Rooms Cleaning Cupboard Fire Drill and Evacuation Procedure If you discover a fire raise the alarm IMMEDIATELY Do not take undue personal risks

Evacuate the building quickly but calmly via the nearest exits and report to the main assembly points If possible, close all doors and windows behind you as you make your escape If your escape is cut off DO NOT PANIC. Go to a window, ensure that the door to the room is closed and await the arrival of the fire service.

Do not smoke during an evacuation as the risk may involve gas or other chemicals Evacuation Assembly Points EXITS: Top floor Swansea ITeC main car park Ground floor rear car park MAIN ASSEMBLY POINT: Top floor Swansea ITeC main car park All staff members are fully trained and will initiate evacuation procedures, including: Calling emergency services Checking the building/premises

Retrieving attendance sheets to enable a roll call First Aid If First Aid is required you can request assistance from the qualified First Aider The First Aid box is located in Reception If work is lost for 7 days or more due to work injury, Swansea ITeC will be required to inform

(RIDDOR) and Welsh Government/Skills Academy Wales Tracey Madden is responsible for First Aid within Swansea ITeC Thank you for your time

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