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Lancashire Place Survey Gary Welch Ipsos MORI Social Research Institute 22nd April 2009 The new Place Survey Measures 18 of the new citizen perspective National Indicators Ipsos MORI involved in the Pilot and survey development Along with the tenant satisfaction STATUS survey, replaces the suite of BVPI surveys Prescribed postal self-completion methodology as were the BVPI surveys - to allow for robust comparison of data between local areas and over time Please note these results are not yet finalised by CLG and may change slightly before publication Methodology Over 45,000 self-completion questionnaire sent to local residents And over 16,500 returned throughout the county Dual branding with district logo and county logo on each questionnaire Fieldwork period from September 2008 to January 2009 Two reminders sent to non-responders Results feeding into CAA and 18 NI set Vital for LAA monitoring These are draft findings at this stage! Living in Lancashire Satisfaction with local area is high (NI 5) Q Overall, how satisfied or dissatisfied are you with your local area as a Very dissatisfied Fairly dissatisfied Neither/nor

Net satisfaction + 69 Base: All valid responses (16,359) 3 7 % % 11 % 56 % Very satisfied 23 % place to live? Satisfied 79% Fairly satisfied Consistent satisfaction with local area (NI5) over time Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? % Satisfied Trend data 7 7

Data not available Lancashire 2006/07 % Dissatisfied Comparative data 7 9 1 0 7 9 1 0 8 1 8 7 8 1 1 8 6 Lancashir e 2008/09 Consort average

IM District average IM average National * 9 Base: All valid responses 2008/09. * National figures based on Survey of English Housing 2006/07. 17,506 face to face interviews with representative cross section of adult English population in the year to March 2007. Dissatisfaction with local area: subgroups Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? Dissatisfied 10 % Proportion who are dissatisfied 18-24 Age 12 % 11 % 12 % 11

% 10 % 25-34 35-44 45-54 55-64 65+ 6 % Gender Satisfied 79 % Male Female 12 % 9 % Ethnicity White 10 % BME 14 %

Tenure Owner occupier Social rented Private rented Base: All valid responses (16,359) 9 % 15 % 15 % What is driving the satisfaction with the local area? Satisfaction with how district council runs things 13 % Feeling safe in local area during the day Satisfaction with parks and open spaces Feeling safe in local area after dark 13 % 12% 9% Local public services are making the area cleaner and greener 9% Satisfied with local hospital

8% Agree that local services promote the interests of local residents Satisfaction with local bus services Agree that parents take enough responsibility for their children Satisfaction with GP Agree that local public services are working to make the area safer 7% Satisfaction with local area 6% 6% 5% 5% 37% of variation is explained by the model Satisfaction with home as place to live is higher than average Q How satisfied or dissatisfied are you with your home as a place to live? C % Very satisfied % Fairly dissatisfied % Fairly satisfied % Neither / nor

% Very dissatisfied Single Tier average Lancs 2% 5%3% 7% IM average 4%2% 6% 5%2% 43% 49% 40% 41% 43% 86% 89% Base: All valid responses (16351) 46% 87% People over 65 are broadly more satisfied with both the local area and their home than residents overall (NI 138) % Very satisfied

% Fairly satisfied % Fairly dissatisfied % Very dissatisfied Satisfaction with home Satisfaction with area 8% % Neither / nor 4%2% 1% 2% 3% 33% 29% 65% 53% 86% Base: All valid responses amongst over 65s (5,426) 94% Base: All valid responses amongst over 65s (5,434)

% of people aged over 65 who are satisfied with both home and area (N138) = 84% Quality of life whats important? 6 0 5 0 4 0 3 0 2 0 1 0 0 0 1 0 Base: All valid responses 2 0 3 0 4 0

5 0 6 0 7 0 Quality of life whats important? % Most need improving locally 6 0 5 0 4 0 3 0 2 0 1 0 0 0 1 0 Base: All valid responses 2 0 3 4 0 0 % Important

generally 5 0 6 0 7 0 Quality of life whats important? % Most need improving locally 60 50 40 30 20 10 0 0 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Quality of life whats important? % Most need improving locally

60 50 40 Clean streets 30 Level of crime 20 10 0 0 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Quality of life whats important? % Most need improving locally 60 50 40 Clean streets

30 20 Level of crime Affordable decent housing Health services 10 0 0 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Quality of life whats important? % Most need improving locally 60 Activities for teenagers 50 Road/pavement maintenance

40 Clean streets Traffic congestion 30 20 Level of crime Affordable decent housing Health services 10 0 0 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Quality of life whats important?

% Most need improving locally 60 Activities for teenagers 50 Road/pavement maintenance 40 Facilities for young children 30 20 10 Pollution 0 0 Clean streets Level of crime Public transport Job prospects Affordable decent housing Shopping Parks and Health Wages/ cost open spaces services

of living Cultural activities Education Access to nature Sports & leisure Community facilities Race relations Traffic congestion 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Quality of life whats important? % Most need improving locally 60 Activities for teenagers

50 Road/pavement maintenance 40 Facilities for young children 30 20 10 Pollution 0 0 Clean streets Level of crime Public transport Job prospects Affordable decent housing Shopping Parks and Health Wages/ cost open spaces services of living Cultural activities Education Access

to nature Sports & leisure Community facilities Race relations Traffic congestion 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Isnt the same as what most needs improving % Most need improving locally 60 Activities for teenagers 50 Road/pavement maintenance

40 Facilities for young children 30 20 10 Pollution 0 0 Clean streets Level of crime Public transport Job prospects Affordable decent housing Shopping Parks and Health Wages/ cost open spaces services of living Cultural activities Education Access to nature Sports & leisure Community

facilities Race relations Traffic congestion 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 So where should the focus be? % Most need improving locally 60 Activities for teenagers 50 Road/pavement maintenance 40 Facilities for young children 30

20 10 Pollution 0 0 Clean streets Level of crime Public transport Job prospects Affordable decent housing Shopping Parks and Health Wages/ cost open spaces services of living Cultural activities Education Access to nature Sports & leisure Community facilities Race relations

Traffic congestion 10 Base: All valid responses 20 30 40 % Important generally 50 60 70 Community safety Safety in the local area around average How safe of unsafe do you feel when outside in your local area.. % Very safe % Fairly unsafe 3 During the day At night % Fairly safe 49 Base: All valid responses

Base Single Tier average IM average +84 15,741 +85 +82 +18 15,634 +9 +15 Net Safe 40 1 11 % Very unsafe 40 20

13 Source: Ipsos MORI But a third of residents think crime has risen. Thinking about crime in your local area, do you think there is more or less crime than two years ago? A lot more crime A lot less crime 10% 4% A little more crime A little less crime 14% 22% 51% About the same amount of crime Base: All Lancashire County Council residents (12,046); fieldwork dates 29 th September to 19th December 2009 And local networks and newspapers are playing their role Why do you think there is more or less crime in your local area? % mentions Word of mouth/info from other people 56% Local newspapers Personal experience 55%

43% 36% Relatives and/or friends experiences 20% News programmes on TV Reports in broadsheet newspapers 16% (e.g. Times, Guardian, Telegraph) Radio programmes Reports in tabloid newspapers (e.g. Sun, Express, Daily Mail) 11% 10% Other 6% Internet/worldwide web 7% Base: All Lancashire County Council residents who think there is more or less crime than two years ago (5,235); fieldwork dates 29th September to 19th December 2008 ASB is generally lower than Single Tier average % who think the following are a very/ fairly big problem % 2008/09 Teenagers hanging around on streets

45 Rubbish or litter lying around 38 Vandalism, graffiti and other deliberative damage 30 People using or dealing drugs (NI 42) 30 People being drunk or rowdy in public places (NI 41) 29 Base: All valid responses 15,891 37 15,768 43 36 34 17 Noisy neighbours or loud parties Abandoned or burnt out cars Single Tier

average 48 12 Base 15,427 12,777 14,563 15,466 9 4 14,266 ASB: some healthy improvements since 2006/7 % who think the following are a very/ fairly big problem % 2008/09 3 0 People using or dealing drugs (NI 42) People being drunk or rowdy in public places (NI 41) 1 21 3 Noisy neighbours or loud parties 4

1 2 29 7 3 8 4 4 Base: All valid responses. 45 4 5 Rubbish or litter lying around Vandalism, graffiti and other deliberative damage 31 15 Teenagers hanging around on streets Abandoned or burnt out cars IM average 33 % 2006/07

3 03 1 6 2 4 8 39 34 8 Understanding local concerns about crime and ASB (NI 27): Contextual data Q How much would you agree or disagree that the police and other local public services seek peoples views about these issues in your local area? % Agree 2 9 3 1 Lancashire % Disagree 2 7 3 3 2 6 3

3 4 1 Single Tier average IM average National * Base: All valid responses (15731). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. More than average believe you are dealing with local concerns about crime and ASB (NI 21) Q And how much do you agree or disagree that the police and other public services are successfully dealing with these issues in your local area? % Agree 3 0 2 4 Lancashire 2 7 2 6 Single Tier

average 2 7 2 6 IM average % Disagree 4 5 National * Base: All valid responses (15514). * National figures based on British Crime Survey, a continuous survey of adults in England and Wales. Findings based on 46,983 face-to-face interviews conducted between April 2007 and March 2008. Please note: this question was introduced mid-way through the 2007/08 wave. Community cohesion Three quarters agree that people from different backgrounds get on well together in Lancashire (NI 1) Q To what extent do you agree or disagree that your local area is a place different backgrounds get on well together? Definitely disagree 9% Tend to disagree where people from Definitely agree 7%

17% Agree 74% Net agree score +47 Base: All valid responses (10698) 67% Tend to agree Different backgrounds getting on well (NI 1): Comparative data Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? % Agree Comparative data for 2008/09 Trend data 7 5 2006/0 7 % Disagree 7 4 7 4

2 6 2 6 2008/09 IM Single Tier average 7 5 8 2 2 5 IM average Base: All valid responses 2008/09 (10698), 2006/07(963). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 March 08 National* Lower levels of community cohesion amongst younger age groups and renters Q To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Age Disagree 26

% Gender 35-44 45-54 55-64 65+ Male Agree 74 % Female 29% 31% 29% 23% 15% 27% 25% Ethnicity Tenure White 26% BME 26% Owner occupier Social rented

Private rented Base: All valid responses (2,876) 39% 18-24 25-34 Proportion who disagree 25% 30% 31% Community cohesion Here is a list of a number of everyday situations. In which of these situations, if any, would you say you regularly meet and talk with people of different ethnic origin to you? % mentions At local shops At work At restaurants, pubs, cinemas, community centres etc In your neighbourhood On buses and trains At sports or fitness activities At a place of study e.g. school, college or university At a place of worship At a relatives home At youth clubs Any other places None of these Base: All valid responses 27% 21% 13% 12%

9% 8% 2% 14% 18% 50% 44% 37% A strong sense of belonging (NI 2) Q How strongly do you feel you belong to your immediate neighbourhood? Very strongly Not at all strongly 10% 17% Not very strongly Belong 62% 27% % who feel they belong: Lancashire = 62% IM Single Tier = 56% 46% IM average = 58% Fairly strongly

Base: All valid responses (15581). Strong sense of respect and consideration (NI 23) Q In your local area, how much of a problem do you think there is with treating each other with respect and consideration? A very big problem 8% Problem 30% people not Not a problem at all 19% A fairly big problem 22% Not a very big problem 51% Base: All valid responses (14,897) Net agree score - 40 Enhanced sense of respect since 2006/07 and higher than the averages Q In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? % Not a problem Trend data

% A problem Comparative data for 2008/09 5 6 7 0 6 4 6 6 5 0 4 4 3 0 3 6 3 4 5 0 IM Single Tier average IM average

2006/0 7 2008/09 Base: All valid responses 2008/09 (14897), 2006/07 (1524) Nationa l Half disagree, that parents take responsibility for their children (NI 22) Q To what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? Definitely agree Definitely disagree Disagree 51% Tend to disagree Net agree score -20 Base: All valid responses (15,226) Agree 30% 5% 23% 25% 28% Tend to agree

19% Neither/nor Although this compares well with the average Q To what extent do you agree or disagree that in your local area, parents take enough responsibility for the behaviour of their children? % Agree 3 0 5 1 Lancashire 2008/09 Base: All valid responses (15,226) % Disagree 2 8 5 2 2 9 5 1 IM Single Tier average IM average Participation

Civic participation (NI 3) is lower than average in Lancashire % of residents who have taken part in at least one of any of the activities that affect the local area in last 12 months (local councilor, tenants rep, health board etc) 13. 7 Lancashir e Base: All valid responses 1 5 IM Single Tier average 14. 7 IM average ..however, regular volunteering (NI 6) is higher than average Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? % Volunteered for groups, club or organisation within last month. 2 4 Lancashir e Base: All valid responses . 21.

5 IM Single Tier average 22. 4 IM average Regular volunteering: youngest and social renters do least Q Overall, about how often over the last 12 months have you given unpaid help to any group(s), club(s) or organisation(s)? Regularly volunteer* Do not regularly volunteer 24 76 Proportion who regularly volunteer 1824 2534 3544 4554 5564 65

+ Mal e Femal e Whit e BM E Owner occupier Social rented Private rented 22% 20% 26% 25% 25% 25% 26% 22% 24% 32% 25% 18% 25% Base: All valid responses (14,631). *Regular volunteering is volunteering for group, club or organisation within last month Local decision-making Few feel they can influence decisions (NI 4) Q Do you agree or disagree that you can influence decisions affecting

area? your local Definitely agree Definitely disagree 3% 24% Net agree -43 25% 47% Tend to disagree Base: All valid responses (13,808) Tend to agree Agree 28% Although this is in line with the national picture Q Do you agree or disagree that you can influence decisions affecting your local area? % Agree % Disagree Comparative data for 2008/09

2 8 3 0 3 0 7 2 7 0 7 0 IM Single Tier average IM average 2008/0 9 Base: All valid responses 2008/09 (13808). *National figures based on Citizenship Survey 2007/08, face to face survey of 8,804 adults in England, April 07 March 08 3 8 National* Unable to influence decisions: Subgroup analysis Q

Do you agree or disagree that you can influence decisions affecting your local area? 18-24 Age 72 % 76% 25-34 Proportion who disagree Disagree 72% 35-44 74% 45-54 74% 72% 55-64 64% 65+ Gender 73%

Male Female 71% Ethnicity White BME Agree 28 % 54% Tenure Owner occupier Social rented Private rented Base: All valid responses (13,808) 73% 73% 60% 73% 1 in 4 residents would like to be more involved Q Generally speaking, would you like to be more involved in the decisions your local area? % who want to be more involved: Lancs = 27%

27% Single Tier average = 29% Yes IM average = 28% Depends on issue 61% 12% No Base: All valid responses (15732) that affect More say they want to be involved and now around the average Q Generally speaking, would you like to be more involved in the decisions that affect your local area? % saying they want to get more involved Trend data 2 3 BVPI 2006/07 * Comparative data for 2008/09 2

7 2008/0 9 2 9 IM Single Tier average Base: All valid responses. *Note wording for 2006/07 BVPI question more involved in decisions your Council makes that affect your local area 2 8 IM average Which residents want to be involved? (similar profile of those who feel least able to participate) Q Generally speaking, would you like to be more involved in the decisions that affect your local area? Age Yes No 27 % Proportion who say yes 12 % 18-24

25-34 28 % 35-44 45-54 29 % 30 % 28 % 55-64 65+ Gender Ethnicity 61 % Base: All valid responses (15372) 32 % Male Female Depends on issue 18 %

33 % 23 % White BME 27 % Owner occupier Social rented Private rented 27 % 24 % 38 % Tenure 31 % Local Public Services Information Most do not feel you keep them well informed Q Overall, how well informed do you feel about local public services? Very well informed Not well informed at all

21 % 4 % 33 % Fairly well informed Not very well informed 42 % Net informed score -26 Base: All valid responses (15,272) Although this in line with the national picture Q Overall, how well informed do you feel about local public services? % Informed % Not informed 3 7 3 7 3 8 6 3

6 3 6 2 Lancashir e Base: All valid responses IM Single Tier average IM average Drivers of Reputation among Local Residents (LGA Reputation Project) Greatest drivers of overall satisfaction Perceived quality of services overall Perceived VFM Media coverage/mood Weaker drivers of overall satisfaction Direct communication Roads/Street cleaning/liveability Positive experiences of contact with staff Two areas we can

directly affect locally People feel more informed on spending but less so on how to get involved in decision-making Q How well informed do you feel about each of the following? % informed 2008/09 89 % % informed 2006/07 93 % 63 % 52 % 31 % How and where to register to vote How your council tax is spent* *Note: 06/07 question wording was What the Council spends its money on Base: All valid responses 2008/09 43 % How you can get more involved in local decision-making

Being informed about key issues/ services Q How well informed do you feel about each of the following? % Very well informed % Fairly well informed % Not very well informed % Not very well informed at all How and where to register to vote 46 How your council tax is spent How you can get involved in local decision-making 15 4 42 48 26 26 45 Base 9 3 15,886

11 15,470 24 13,459 What standard of service you should expect 6 31 43 19 14,291 How well local public services are performing 5 31 44 19 14,178 How to complain about local public services 5

Base: All valid responses 27 43 25 13,778 Being informed about key issues/ services Q How well informed do you feel about each of the following? % Very well informed % Fairly well informed % Not very well informed % Not very well informed at all NI 37 - What to do in event of large-scale emergency 3 11 Overall, how well informed do you feel about local public services 4 Base: All valid responses 32

33 15,990 39 42 Base 21 15,272 Health Self reported health and well being (NI 119) Q How is your health in general? Would you say it is Very bad Bad 1% Fair 5% Very good 32% 21% Good 74% Net good +69

Base: All valid responses (16038) 42% Good Health and well being (NI 119): Contextual data Q How is your health in general? Would you say it is % Very good/ good % Very bad/ bad 74 76 76 76 5 5 5 7 IM Single Tier average IM average National *

Lancashir e Base: All valid responses (16038) * National figures based on Health Survey for England 2006 (14,157 adults in England) How are you feeling? Below are some statements about feelings and thoughts. Please tick the box that best describes your experience of each over the last two weeks. % None of the time % Rarely Ive been feeling optimistic about the future % Some of the time 7 Ive been feeling useful 4 Ive been feeling relaxed 4 20 Ive been feeling optimistic about the future 7 % All of the time 43

12 23 40 16 34 44 Ive been dealing with problems 2 6 well Ive been thinking clearly 1 5 % Often 11 30 38 41 30 20 8 12 45 43 Base: All Lancashire County Council residents (14,581); fieldwork dates 29 th September to 19th December 2008 7

20 23 8 Views on other public services Most feel they are treated with respect at least some of the time (NI 140) Q In the last year would you say that you have been treated with respect and consideration by your local public services? Never Rarely 6% 2% Some of the time 20% All of the time 21% Treated fairly 71% 51% Base: All valid responses (14,239) Most of the time Although not all feel that way..

Q In the last year would you say that you have been treated with respect and consideration by your local public services? Rarely/ never Proportion rarely/ never Age 18-24 8 % 15% 25-34 35-44 45-54 55-64 65+ 10% 8% 10% 6% 4% Gender All/ most of the time 71 %

Male Female 5% Ethnicity White Tenure Base: All valid responses (14239) 11% 7% BME 13% Owner occupier 7% Social rented Private rented 7% 11% Treated with respect and consideration by local public services: Comparative data Q In the last year would you say that you have been treated with respect and consideration by your local public services? % All of time/ most of time

7 1 8 Lancashire Base: All valid responses (14239) 6 9 8 IM Single Tier average % Rarely/ never 7 0 7 IM average Views about local public services Q To what extent do you think that these statements apply to public services in your local area? % A great deal are working to make the area safer are working to make the area cleaner & greener 9

5 act on concerns of local residents 6 % Not very much 56 12 promote interests of local residents treat all types of people fairly % To some extent 35 37 16 Base: All valid responses 56 Base 7 +29 14,103 7

+35 14,782 % Not at all 28 56 Net Great deal/ some extent 25 44 16 -19 13,286 40 17 -14 13,201 +43 11,699 19 10

Views about local public services: Comparator analysis Q To what extent do you think that these statements apply to public services in your local area? % A great deal/ some extent % A great deal/ some extent - Single Tier Average 64 63 are working to make the area safer are working to make the area cleaner & greener promote interests of local residents act on concerns of local residents treat all types of people fairly Base: All valid responses Base 14,103 67 66 40 41 14,782 13,286 43 43

13,201 72 70 11,699 Summing up Conclusions Satisfaction with local area is slightly higher than average. This is likely to be driven by: Improved safety perceptions: declines in perceptions of ASB issues (particularly, people using drugs, teenagers hanging around in streets, and litter. Two most important issues for residents: Crime and Clean Streets have seen some improvements over the last two years. Good results on community cohesion, and sense of respect, sense of belonging higher than averages. Recommendations So what should our priorities be? Safety in the community: Keep up the work on tackling ASB. Need to enhance perceptions of the police understanding and dealing with concerns of local residents. Involving residents in decision-making. A key priority is to show to residents that the partners are involving and listening to them Lower than average feel that they can influence decisions. Residents also feel less informed on how can get involved in decision.. but more want to get involved Thanks for listening Any questions? [email protected]

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