The Thomas-Killman Conflict Mode Instrument

The Thomas-Killman Conflict Mode Instrument

The Thomas-Killman Conflict Mode Instrument Purpose: To help you better understand your natural conflict resolution style. No right or wrong answers. Be honest with yourself. Confidentiality. No sharing of test scores required. 12 13 The Conflict Grid 9 ACCOMMODATION

Concern for satisfying other parties 8 PROBLEM-SOLVING Disagreements are smoothed over so that harmony is maintained one party gives into another. 7 (Collaboration) A process used to assess several points of view and alternatives. Solutions involve meeting the minimum.

6 COMPROMISE Compromise, bargaining, & middleground positions are accepted. Divide the pie, win-win is not possible. Win lose would cause negative repercussions. 5 4 AVOIDANCE DENIAL 3 COMPETITION Win-lose power

struggles are fought out, decided by the powerful, or through arbitration Neutrality is maintained at all costs. Withdrawal from the situation relieves the necessity for dealing with conflict. 2 1 0 1 2 3

4 5 6 Concern for results/production 7 8 9 Assumptions of the compromise approach: Pie is limited. Best solution is to divide the pie. Win-win is not possible. Win-lose = too many negatives.

Everyone wins something. But everyone loses something. 14 15 Positions Positions are... something one has decided as a way to settle a conflict or a difference. a pre-determined solution. Problems with positions: Predetermined way to solve problem. Dont understand real interest of parties in dispute.

Limits creative options. 17 18 Interests Interests are... needs, beliefs, values underneath positions. why something is important. 19 Examples of interests: Cost-efficiency Educational quality Stretch resources

Want school consolidation Interests Positions Community pride Value historic school Educational quality Oppose school consolidation 20 Why focus on interests? Gets to heart of issue. Moves people beyond polarized positions.

Sets stage for mutual understanding. Leads to group cooperation. Sets stage for issue re-framing. Sets stage for generating creative options. Examples of two positions: We must consolidate our school! We oppose consolidation of our school! 16

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