SmartMove Presentation

SmartMove Presentation

COMMERCIAL-IN-CONFIDENCE SmartMove Taxi Dispatching System Base Operator Training (Part 2) May 2017 COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings

Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers

Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Area Names

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Street Names COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Place Names

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Address Qualifiers Link information to an address Notes for operator Notes for driver Automatically set attributes Can apply to area, street or place Added / edited from Manage Addresses F11 Examples

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Address Qualifiers Operator Notes If Arrowtown used as a destination then display a note to the operator Result Manual note disappears if

selection made or when booking completed or cancelled COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Address Qualifiers Booking Attributes Automatically apply attribute is set automatically without the operator needing to do anything

(marked with light blue border on booking form) COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Address Qualifiers Driver Notes Driver note Manual Operator must add note (append option)

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Address Qualifiers Options Force selection Operator must perform action before alert is dismissed Automatically apply Applied to booking automatically not applicable for operator notes Manual

COMMERCIAL-IN-CONFIDENCE Nothing happens unless operator applies change COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property

Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Model (Template) Bookings Normally used when passenger has special requirements

Linked to phone number and/or account number Can be created at time of booking Model booking appears as a choice on the screen-pop COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names

Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE

Recurring bookings COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Recurring bookings COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Recurring bookings using diaries

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Recurring bookings Use diaries Keep them up to date COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE

Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Lost Property Record Name Phone number Booking number OR date/time Notes Notes on item(s) lost Driver can record items found

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Vehicle Status Shows status of car Letters use for other information COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Dispatch Queues Columns Right click on queue header to select the content COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Combined Queue File/Settings

Select queues to be in combined queue Need restart. Get combined queue COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings

Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Managed Bookings 1

When tight control is required COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Managed Bookings 2 Buffer at start * Estimated travel time from previous drop off

Estimated job time ** Buffer for drop off * Possible clash * Configurable ** Calculated using configurable average speed COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE

Managed Bookings 3 Step forward 24 hours Select attributes e.g. WAT Start now Step back 24 hours Save changes

Clear changes Adjust scale COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings

Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Mapping

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Part 1 Areas, streets, and place names Part 2 Address qualifiers Part 3 Model bookings Part 4 Recurring bookings Part 5 Lost property Part 6 Status displays Part 7 Managed bookings Part 8 Mapping Part 9 Faults

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE No connection to internet Can you use anything else, eg Google? Jobs can be entered but need to be activated when connected Software will reconnect automatically Do not close. Limited manual dispatch

COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Car is not getting work Is car configured with the correct attributes? Has the driver turned off one of the attributes in the car? Is the car connected? (not showing nc)

Is the car in the correct zone? i.e. is GPS working? (letter g NOT present) Has the driver registered for cover? (letter r present) Are the layers set correctly? COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Dispatching problems

Use send logs in client software to report the fault We get copy of what is on the screen Give a clear and concise description of the problem CAN YOU CHECK CAR 23 IN BATHURST Answer: No If car is not connected there is almost nothing we can do.

Computer is slow. Should have at least 1GBy of memory (recommend 4GBy) + large screen. COMMERCIAL-IN-CONFIDENCE COMMERCIAL-IN-CONFIDENCE Slow communication / losing connection Problem is almost certainly caused by problems with mobile phone

network. Try switching to alternate carrier Antenna may not be tight If problem persists, try a better antenna May have problem with SIM cards. Need to return main screen VERY RARE COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE www.smartmovetaxis.com COMMERCIAL-IN-CONFIDENCE

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