Assertive ness Skills ManagementStudyGuide.com. All rights reserved. Objective

Assertive ness Skills  ManagementStudyGuide.com. All rights reserved. Objective

Assertive ness Skills ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Introduction Let us look at a day

in the life of Howard Gotham who works as a Project Manager in Helios Inc. ManagementStudyGuide.com. All rights reserved. Introduction Howard faces a lot of problem daily at his workplace. His subordinates do not obey him and do not follow Howards leadership. In spite of repeatedly telling his subordinates to complete a list of tasks, they do not tend to complete them. Howard is just not able to control his subordinates and is not able to communicate assertively. ManagementStudyGuide.com. All rights reserved. Introduction Howard also faces a lot of problem with his boss. Howards boss loads all his own work on Howards shoulders and does not even give credit to Howard for the work done. Howard is just not able to say no to his boss. ManagementStudyGuide.com. All rights reserved.

Introduction Even at home, Howard is not able to stay in control of his relationship with his wife. His wife constantly makes unreasonable demands of Howard. Howard is not able to refuse any demand of his wife and is not assertive. ManagementStudyGuide.com. All rights reserved. Introduction Hence, you can see that Howard faces a lot of problem in his interactions at his workplace with his subordinates and boss as well in his personal relationships. All these problems arise because Howard is not assertive. Howard is not able to voice his ideas, opinions and views in a strong, confident and assertive manner. ManagementStudyGuide.com. All rights reserved. Introduction Thus, you can see that it is very important for you to develop assertiveness skills and practice

being assertive in your interactions with everyone. Let us now learn about assertiveness skills in detail. ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved.

What is Assertiveness? An honest, direct and appropriate expression of one's feelings, thoughts and beliefs. Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others. ManagementStudyGuide.com. All rights reserved. Assertiveness Assertiveness is NOT: A guaranteed way to win every argument A guaranteed way to get what you want A way to get others to feel like you feel A way to get others to think like you think A way to tell everyone everything all the time

ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Definition Assertiveness Assertiveness is defined as follows: Confirming confidently, positively. To defend ones rights or opinions, sometimes with unnecessary zeal.

- Chambers Dictionary ManagementStudyGuide.com. All rights reserved. Definition Assertiveness Assertiveness is defined as follows: Expressing opinions or desires strongly and with confidence so that people take notice. Oxford Advanced Learners Dictionary ManagementStudyGuide.com. All rights reserved. Assertiveness Test Take the Assertiveness Test to evaluate yourself and find if you are assertive or not. Answer the below questions about yourself as truthfully as possible. Are you able to exercise and express your strengths? Can you express negative feelings about other people and their behaviors without using abusive language? Can you easily recognize and compliment other peoples achievements? Do you have the confidence to ask for what is rightfully yours? Can you accept criticism without being defensive? ManagementStudyGuide.com. All rights reserved.

Assertiveness Test Take the Assertiveness Test to evaluate yourself and find if you are assertive or not. Answer the below questions about yourself as truthfully as possible. Do you feel comfortable accepting compliments? Are you able to refuse unreasonable requests from friends, family, or coworkers? Are you able to stand up for your rights? Can you comfortably start and carry on a conversation with others? Do you ask for assistance when you need it? ManagementStudyGuide.com. All rights reserved. Assertiveness Test Take the Assertiveness Test to evaluate yourself and find if you are assertive or not. Answer the below questions about yourself as truthfully as possible. Do you feel comfortable accepting compliments? Areallyou to refuse unreasonable If your answer is YES to 10 able questions, requests Assertiveness

from friends, family, or cothen you are already practicing workers? Skills. However, if you have NO to more Areanswered you able to stand up for your rights? than 3 of these 10 questions, then it indicates a need to understand and acquire Assertiveness Skills. Can you comfortably start and carry on a conversation with others? Do you ask for assistance when you need it? ManagementStudyGuide.com. All rights reserved. What does being Assertive Involve? A person can choose to be assertive by his own will. However, being assertive involves a definite set of characteristics and behaviors to exercise ones assertiveness. Being assertive involves:

ant to, and w u o y n e h w s e Saying y an no e m u o y n e h w o saying n

ing to, cl k c sti d n a , n o g in Decid boundaries Not agreeing to do somet hing just to pleas e someone e lse ear ManagementStudyGuide.com. All rights reserved.

What does being Assertive Involve? r position, u o y d n fe e d Being happy to s conflict e k o v ro p it if even Being confi dent abou t handling

conflict if it occurs otiate g e n o t w o ing h Understand different t n a w le p o e when two p outcomes Having a pos

itive and op timistic outlook ManagementStudyGuide.com. All rights reserved. What does being Assertive NOT Involve? Being assertive does NOT involve the following: not mean s e o d e v rti e ss a g Bein of others violating the rights Being asserti

ve does not involve hum iliating othe r people ManagementStudyGuide.com. All rights reserved. What does being Assertive NOT Involve? Being assertive does NOT involve the following: Assertiven ess is not selfishness e does not v ti r e s s a g in e B

her people t o g in s u b a e involv not mean s e o d e v rti e ss a g Bein of others violating the rights

Being asserti ve does not involve hum iliating othe r people ManagementStudyGuide.com. All rights reserved. Who is Non-assertive? How can you find if you are assertive or non-assertive? There are various characteristics or behavior patterns that are shown by non-assertive people. The following are some of the characteristics and behaviors of a non-assertive person: He feels responsible when things go wrong, even if it is not his fault. A non-assertive person tends to buy things that he does not want because he is afraid or unconfident of saying no to the salesperson.

A non-assertive person may avoid asking questions when in confusion or when he does not understand something. A non-assertive person does not make eye contact and avoids looking directly at others when he talks to them. ManagementStudyGuide.com. All rights reserved. Who is Non-assertive? He often tends to send a text message or email to someone about a conflict instead of talking to them face to face. A non-assertive person feels intimidated by people in authority. A non-assertive person feels dependant when asking for help from others.

A non-assertive person generally has a poor and clumsy posture. He often feels very angry but is not able to express his anger appropriately. ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: 1 2 3 4 5 6 7 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to:

1 Depression: Feeling helpless with no control over your life 2 3 4 5 6 7 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: 1 Depression 2

Resentment: Anger at others for taking advantage of you 3 4 5 6 7 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: 2 3 Depression Resentment

Frustration: Feelings of frustration when you question yourself: Why did I let that happen to me? 4 5 6 7 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: 3 4 Depression Resentment Frustration

Temper: When you can't express your anger appropriately, it can build up to come out as severe temper outbursts 5 6 7 8 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: Depression Resentment Frustration

Temper Relationships: Relationships will suffer when individuals can't tell each other what they want from each other and from the relationship 4 5 6 7 ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: Depression

Resentment Frustration Temper 5 Relationships 6 Anxiety: You may avoid certain situations which make you feel uncomfortable and feel anxious in situations that you cannot avoid 7

ManagementStudyGuide.com. All rights reserved. Pitfalls of being Non-assertive There are several pitfalls of being non-assertive. Lack of assertiveness leads to: Depression Resentment Frustration Temper Relationships 6

Anxiety 7 Stress: Stress can have a negative impact on the body and mind ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness

Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Benefits of Being Assertive There are several benefits of being assertive such as follows: Being assertive makes you feel better about yourself It minimizes any unpleasantness with other people Being assertive helps have better relations with others ManagementStudyGuide.com. All rights reserved. It reduces stress

Benefits of Being Assertive There are several benefits of being assertive such as follows: Being assertive propels your career ahead Being assertive vaults you into leadership position Roll your mouse over the icon, to learn more. It helps you to adapt to changing social and professional environments ManagementStudyGuide.com. All rights reserved. Being assertive gives you freedom from

guilt conscience as you know that you are right Did You Know? Assertiveness Training or AT was introduced by Andrew Salter in the year 1961 and popularized by Joseph Wolpe. Wolpe believed that a person could not be both assertive and anxious at the same time. So, when a person becomes assertive, he would not suffer from unnecessary anxiety. ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior

Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Liberation Cycle of Assertiveness 'I am assertive Positive Affirmation 'I have been assertive' Positive Results 'I can understand your view but my position is .....'

Assertiveness Cycle Positive Expectations Assertive Behavior ManagementStudyGuide.com. All rights reserved. 'I am persuasive when necessary' Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully

Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns There are three basic behavior patterns seen in people: 1 2 Let us look at each in detail. ManagementStudyGuide.com. All rights reserved. 3 Understanding Behavior Patterns 1 Symptoms: Frequently argues with others Frequently gets angry Easily and frequently finds fault with others No difficulty in complaining when receiving poor quality

Expects others to accommodate own schedules Continually works towards personal agendas at others expense Rarely feels aware of the needs or feelings of others ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns 1 Symptoms: Frequently argues with others Frequently gets angry Easily and frequently finds fault with others No difficulty in complaining when receiving poor quality Expects others to accommodate own schedules Continually works towards personal agendas at others expense Rarely feels aware of the needs or feelings of others ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns 2 Symptoms:

Able to express desires and feelings Able to converse and work well with people Able to disagree with others respectfully Aware of the needs and desires of others Able to make concessions for others Able to express a concern or a need Able to refuse a request without feeling guilty ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns 2 Symptoms: Able to express desires and feelings Able to converse and work well with people Able to disagree with others respectfully Aware of the needs and desires of others Able to make concessions for others Able to express a concern or a need Able to refuse a request without feeling guilty ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns 3

Symptoms: Reluctant to express own opinions and feelings Often feels used by others Refrains from complaining Finds it difficult to refuse the requests of others Acquiesces in the views and desires of the majority Is submissive in the presence of aggressive behavior Frequently makes compromises for harmony ManagementStudyGuide.com. All rights reserved. Understanding Behavior Patterns 3 Roll your mouse over the icon, to learn more. Symptoms: Reluctant to express own opinions and feelings Often feels used by others Refrains from complaining Finds it difficult to refuse the requests of others Acquiesces in the views and desires of the majority Is submissive in the presence of aggressive behavior Frequently makes compromises for harmony

ManagementStudyGuide.com. All rights reserved. Tip! People who are 'passive' are the 'Nice Guys'. These 'Nice Guys' appear generous, flexible, and extremely polite. However, underneath the surface they are helpless, anxious and have a resentful core. So, you should stop being a forever 'nice guy' to avoid all your pent-up resentment from being pushed around to come out in an unexpected outburst of anger and violence. ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations

Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Comparison of Passive, Assertive and Aggressive Behavior Passive Style Not expressing needs Self-devaluing Waiting to be led Assertive

Non-verbal behaviour Language Small posture Quiet, hesitant voice Little eye contact Sorry to bother you I cant seem to Its only my

opinion Honest, open, direct Recognizes own rights Listens to others needs Aggressive Domineering, insisting Win/Lose Not listening

Upright, balanced pose Firm, clear voice Steady eye contact Interrupting Loud Staring, pointing I believe/need/Id like No (when appropriate) Open questions That wont work You cant be serious Your problem/fault ManagementStudyGuide.com. All rights reserved.

MCQ Q. Which of the following people tend to stand up and tower over the other person? Click on the radio button to select the correct answer! ManagementStudyGuide.com. All rights reserved. MCQ Q. Which of the following people tend to stand up and tower over the other person? e to r e

h k l c i C ! continue ManagementStudyGuide.com. All rights reserved. MCQ Q. Which of the following people tend TThhaato tt''ssstand over the N Noottup Q iitteetower Quuand RRiigghhtt!! other person? AAnn A Aggggrreessssiivvee Per

Perssoonn uussees a c ppoossttuurree and and tteennddss tto sta s a coonnffrroonntitinngg o st nd tthhee ootthher p er peerrssoonn iinn an and uupp aanndd ttoow weerr oovveerr an aatttteem tthhee ootthher p p mptt ttoo iin ntitim er peerrssoonn.. miiddaattee e to r e h k l c i C ! continue ManagementStudyGuide.com. All rights reserved.

Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Power of Affirmations Positive affirmations play an important role in developing selfconfidence and becoming assertive. Only when you are confident about yourself can you become an assertive person. It is crucial that you use powerful affirmations daily and affirm to yourself of the good things that you have to offer as a person to this world. ManagementStudyGuide.com. All rights reserved.

Power of Affirmations Affirmations are very powerful and beneficial as: They help improve our inner voices They help to better our mental well-being They help to cast off our inner limitations They help to give hope They help to build self-confidence They help you to become your own person

ManagementStudyGuide.com. All rights reserved. Affirmations for Work There are various positive affirmations that you can use at your workplace to improve yourself as a professional and develop better relationships at the workplace. Some of these affirmations may appeal to you, others may not. It is important that you develop a set for yourself that best suits your personal characteristics and behavior. ManagementStudyGuide.com. All rights reserved. Affirmations for Work The following are some positive affirmations to use at the workplace: I am a competent and confident person 1

People listen to what I have to say 2 3 4 I am an attractive and interesting person I am independent of the approval of others I am creating my desired future 5 At meetings I make a significant contribution

6 7 I can always find opportunities in situations of change ManagementStudyGuide.com. All rights reserved. Affirmations for Life that s n o mati r on s r ffi e a p

e sitiv rself as a o p ur s o u y u o s i o r va ard ve y e w o r l to r o a

a t p e e e m p r i d e p Th ya ttitu e to a s a u m r ou e s

n y n tt a t c e o a b ti u h yo rma nt t op a a l ffi t e r a v

our o e e y p s d s e m t d i i h an of t t su It is s e . e t b

m o t o life. S hers may n urself tha havior. t e yo you, o a set for istics and b op l e cter v a e r d a h al c n o s r pe

ManagementStudyGuide.com. All rights reserved. Affirmations for Life The following are some positive affirmations to use for life: I am what I am I am at one with myself and my world I respect myself and all living things In loving myself, I love others I am continually developing towards my inner self In giving, I achieve more I am open to the opportunities this day brings ManagementStudyGuide.com. All rights reserved. Objective Explain What is Assertiveness Define Assertiveness List the Benefits of Being Assertive Describe the Liberation Cycle of Assertiveness Describe the Various Behavior Patterns Compare Passive, Assertive and Aggressive Behavior Explain the Power of Affirmations Describe the Various Skills for Assertiveness Explain the Process of Disagreeing Gracefully Explain the Four Steps to Saying No Describe the Body Language while Saying No

Explain the Elements of Assertive Communication List the Role of Assertive Words in Assertiveness Describe the Non Verbal Aspects of Assertiveness Explain the Action Plan for Building Assertiveness ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness The following are the various skills that you need to develop to become assertive: DESC (Describe, Express, Specify, Clarify) Broken Record Fogging Negative Enquiry Negative Assertion I Statements Disagreeing Gracefully Let us look at each in detail. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness DESC (Describe, Express, Specify, Clarify)

The acronym DESC stands for: o D Describe o E Express o S Specify o C Clarify To become more assertive and develop assertiveness skills, you must: o Describe the actions or behavior that you see as taking place o Express why that behavior is an issue o Specify the resulting actions or change of behavior you would like to effect o Clarify the consequences for failing to change behavior or meet demands ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness Broken Record The Broken Record can prove to be a useful skill to develop when trying to

become more assertive. The Broken Record skill involves repeating yourself until the person gives in or concedes to your demands. This skill is really very easy to develop and use as you just have to repeat yourself. It has been found that most people capitulate after you repeat yourself three times. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness Broken Record

The Broken Record can prove to be a useful skill to develop when trying to become more assertive. BBrrookkeenn reco corrdinvolves d isis ppaarrtiticcuularly The Broken Recordreskill larly uusseeffuull whe whenn:: repeating yourself and again and DDeeaagain allin ingg w witithh tthhoossee in a again, until the person gives in or in auutthhoorritityy YYoouu aare n re noott ggeetti concedes to your demands.

ttinngg w whhaatt yyoouu aare e DDeealin re enntitittlleedd to to g a l w ingeasy witithhtoppedevelop This skill is really very eoopple b le brriigghhtteerr or m or moorree flfluuent and use as youTThjust repeat hee oohave ent tthhaann yyoou tthheerr pto peerrssoonn iiss lilikkely u ely ttoo uussee pput-d

yourself. ut-doow wnnss It has been found that most people capitulate after you repeat yourself three times. ManagementStudyGuide.com. All rights reserved. Real Life Example Let us now look at an example to see how the broken record works for assertiveness. ManagementStudyGuide.com. All rights reserved. Real Life Example George Smith had attended a course to develop sales skills at a leading training institute.

However, George found that the trainer had not covered all the topics that were mentioned in the brochure that was shown to George before he signed up for the course. Also, George did not find that the course was up to the mark that was promised to him. So, George decides that he wants a partial refund of the fees that he had paid for the course. Let us see how George uses the broken record technique to communicate assertively. ManagementStudyGuide.com. All rights reserved. Real Life Example George The program was not up to the standard you had promised and you did not cover all the topics

mentioned in the course brochure. So, I want a partial refund of the fees I paid. Course Coordinator Other people have not complained, in fact some of the feedback from the students are excellent ManagementStudyGuide.com. All rights reserved. Real Life Example George They might be, but I want a refund because the course was not up to standard. Course Coordinator In my opinion as a course coordinator, the course was up to

standard. ManagementStudyGuide.com. All rights reserved. Real Life Example George Course Coordinator I can appreciate that is your opinion but I want a refund. It is not our policy to give refunds. ManagementStudyGuide.com. All rights reserved. Real Life Example George Course Coordinator That may be your policy but I want a partial refund.

Alright let me talk to my manager. However, we could only refund 20% of your fees if the manager agrees. Sure, thats fine. I appreciate your help in this regard. ManagementStudyGuide.com. All rights reserved. Real Life Example George George got the partial refund for the course. Hence, you can see that by continuously repeating the same thing confidently, strongly and assertively, one can use the broken record technique to be assertive. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness

Fogging Fogging is an especially useful skill to use when someone is putting pressure on you to do something. So, your response to the pressure is to put up a fog. This involves listening to what the other person says and then deciding whether or not you wish to comply with their request. If not, then using their words, or similar words to theirs, acknowledge their need but state your case. This method is a very polite method of saying No.

ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness Negative Enquiry Negative Enquiry is a very interesting skill to use for assertiveness. Negative Enquiry involves inviting extra criticism and/or examples so that you have the benefit of gaining additional feedback from the other person. It helps you understand the other persons point of view and also helps you to probe further into their dislike or aversion towards you or your ideas and opinions. ManagementStudyGuide.com. All rights reserved.

Skills for Assertiveness Negative Assertion It is a natural human tendency that when people call us names, criticize us or give us negative labels, we usually wish to defend ourselves. However, when we try to defend ourselves, aggressive or manipulative people take advantage of our defensiveness and soon find our weak spots. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness Negative Assertion

It is a natural tendency that when TThhhuman ee sskkililll oof Ne f Neggaatitivus people call uuss names, criticize vee Aor eerrtitioonn iis lik Assssgive e use tthhee ppoow s likee jjuujijittssu w weerr ooff yywish us negativeylabels, we usually to o u u whheerree yyoou r o a u

tt r attaacckkeerr ttoo turn yoouurr aaddvvaanntage u turn tthhee ssiittuati tage.. defend ourselves. uatioonn ttoo NNoo oonnee is p istry rfecctt,, ssoo in peeto However, when we in nneeggaatitivvee asse ddoo iiss aacccept rfedefend asserrtitioonn aall yo c e t por ee ppaarrtt oof th t thhmanipulative ourselves,maggressive ll youu hhaavvee to

e f the ccrriititiccisism t maatttteerr ooff ffaact w to m thhaatt isis ttrrue, in aayy.. t wour people take advantagecof ue, in aa defensiveness and soon find our weak spots. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness I Statements I statements are among the most powerful you can make, both for yourself and others. In I statements you are affirming who

you are and what you want. Using I statements is the hallmark of assertiveness. ManagementStudyGuide.com. All rights reserved. Skills for Assertiveness I Statements I I ssttaatteem meennttss ccaann bbe u e usseedd iinn aa varie variettyy ooff w I statements are among the

most SSitituati waayyss:: uatioonn powerful you can make, both for yourself Intteerrpprreettaatition a and others. In on anndd UUnndderst erstaannddin FFeeelin ingg elinggss aanndd EEmo motitioowho In I statements you are affirming nnss W Waanyou you are and what nttss aawant. nndd NNeeeeds ds FFuuture ture Acctitioonns s Using I statements isAthe

hallmark of assertiveness. LLeett uuss lo loookk aatt eeaacchh in in ddeettaaiil.l. ManagementStudyGuide.com. All rights reserved. I Statements 1 Situation 2 Situation statements are powerful because they are factual and, as an observation on your part, they are non-negotiable. 3 I have been asked to work late three times this week I see that I have been passed over for promotion again

I notice that you have not spoken to me for three days 4 5 ManagementStudyGuide.com. All rights reserved. I Statements 1 2 Interpretation & Understanding 3 These statements are powerful because youre describing your interpretation of a situation, not just the situation itself. 4 I get the impression you are not interested I have the feeling you dont want my ideas I think you are ignoring me

5 ManagementStudyGuide.com. All rights reserved. I Statements 1 2 Feelings & Emotions 3 4 5 The strength of these statements is that they let the other person know your exact position and what you expect. I want you to pay attention I want your full co-operation I want you to be on time ManagementStudyGuide.com. All rights reserved. I Statements

1 2 3 4 This is not about feelings, but really a way to express your opinion more strongly. Again, these statements are powerful because they are non-negotiable or irrefutable. I feel betrayed I feel taken advantage of I feel angry, disappointed, cross, annoyed Wants & Needs 5 ManagementStudyGuide.com. All rights reserved. I Statements 1 2 3

4 5 The strength of these statements is that they let the other person know what you expect from him. I want you to pay the bill I want your full support for the campaign I want you to complete this report Future Actions ManagementStudyGuide.com. All rights reserved. Real Life Example Let us now look at an example to see how I Statements can be used in different ways for assertiveness.

ManagementStudyGuide.com. All rights reserved. Real Life Example You had seen at the beginning of this module how Howard who is a Project Manager faces a lot of problems with his subordinates due to not being assertive. In spite of repeatedly telling his subordinates to complete a list of tasks, they do not tend to complete them. Let us now see how Howard can use I Statements in this situation to get his subordinates to comply with his requests. ManagementStudyGuide.com. All rights reserved. ManagementStudyGuide.co m Learn Learn Management Management the the Easy

Easy Way Way A A Continuous Continuous Learning Learning for for People People of of Any Any Age Age Group Group Learn Learn At At Your Your Own Own Pace. Pace. You You have have Completed Completed the the Course Course on on

Basics Basics of of Assertiveness Assertiveness Skills. Skills. To To view view the the Complete Complete Real Real Life Life Example Example and and Learn Learn more more about about the the Assertiveness Assertiveness Skills Skills (164 (164 Slides), Slides), Join Join Premium

Premium Membership Membership and and Get Get Access Access to to Complete Complete Course Course on on Assertiveness Assertiveness Skill Skill + + 75 75 Other Other Courses. Courses.

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