Regional labour market statistics

Regional labour market statistics

Presentation of ASSIST 5 Patrick Mller ESTAT.B4: Dissemination [email protected]

What is ASSIST Assist is a tool on the Eurostat's Portal website, which enables users to request support in their national languages. ( http://ec.europa.eu/eurostat/help/support/)

Requests are treated by different support team members who work in the user support network & Eurostat authors services. The aim of the presentation is to get feedback about the recently implemented functions, to

inform of the newest development and to discuss new functions Overview of recently or soon to be implemented improvements

ECAS (European Commission Authentication service) Knowledge database Improvements on different parts of the request panel

4 5 Specific Improvement for the KdB: usage of KdB information for answering requests

6 Specific Improvement for the KdB: usage of KdB information for answering requests

7 Specific Improvement user request panel 8

Specific Improvement user request panel: 2 9 Specific Improvement user request panel: Assign panel

10 Next possible improvements Monitoring the quality of the user support service Monitoring of the timeliness in answering user

requests When answering requests, inclusion of an invitation asking users to participate in a user survey? 12

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