Process Mapping 101 7/14/16 CTC-RI IBH Pilot Quarterly Meeting What is process mapping? Workflow Diagram that enables improved understanding of a process
Brings team together on how the work actually happens Allows team to see how work could be better Why process mapping? Helps determine what is and what isnt
a problem Streamlines work activities Before you can improve a process you must understand it Step 1 Determine the boundaries Where does the process begin?
Where does the process end? Step 2 List the steps Use a verb to start the task description
Step 3 Sequence the step Use post-it notes so you can move tasks around Do not draw arrows until later Step 4 Draw appropriate symbols
Ovals show input to start process or output to end process Boxes or rectangles show task or activity performed in the process Arrows show process direction flow Diamonds show points in the process where yes/no question is asked or decision is required If there are feedback arrows, make sure feedback loop is
closed Step 5 Finalize the flowchart Ask if the process is being run the way it should be Are people following the process as charted
Do we have a consensus? What is redundant; add what is missing Lets get started Simple process map More complex process
map Oval is used to show the input to start process or output at end of process Box or rectangles shows a task or activity performed in the process
No There is usually Diamond shows points only one arrow in process where yes/no question out of an activity asked or decision required box
Yes Oval is used to show the input to start process or output at end of process Group Time (20 min) Think about a process within current IBH pilot that could be improved Use the post-its supplied to create the building
blocks of the process map as it currently operates Once post-its arranged on large white paper, designate where there is a gap or space for improvement Be prepared to share with the group once complete
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