Alan Knowles Protection Distributors Group Protection Distributors Group

Alan Knowles Protection Distributors Group Protection Distributors Group

Alan Knowles Protection Distributors Group Protection Distributors Group Funeral Payment Pledge To advance a minimum of 5,000 to a funeral director when they otherwise cant pay the claim due to probate delays, etc To proactively offer this in every case where there is a delay To pay the funeral director after youve fully assessed and accepted the claim to ensure that there was no non-disclosure The Claims Charter Dedicated Claims Team available, with a phone based claims process for claimants to submit and manage their claim throughout, supported by digital documentation to assess claim efficiently. Paperwork only used where there are no digital

alternatives possible or where claimant requests No potential claimant can be turned away by anyone not on the Claims Team. Claimants to have named point of contact, with regular updates to claimants at least every two weeks, unless otherwise agreed, to keep them informed of progress. Queries from claimants during the claims process to be responded to by end of next working day Intermediaries are notified of all claims when made (no Opt-In or Opt-Out option offered) to ensure records can be updated and no potential distress caused to clients and families through the intermediary not knowing about a claim. Product being claimed on to be confirmed (cause of claim not needed)

Proactively offers the PDG Funeral Payment Pledge and/or advances payments to speed-up life cover claims where there is no trust in place, or where other factors could delay payment being made Once claim is approved, claimants to receive payment within 72 hours (ignoring external factors out of insurer control such as probate) Insurer Aegon AIG Aviva British Friendly Canada Life Cirencester Guardian Holloway L&G LV= Old Mutual

Royal London Scottish Widows The Exeter Vitality Life Zurich Funeral Payment Pledge 10,000 10,000 11,000 10,000 N/A N/A 10,000 10,000 10,000 10,000 10,000

Claims Charter Access to Insurance Working Group Caxton House Statement We, the members of the Access to Insurance Working Group, are committed to improving access to insurance, specifically Protection insurance given the FCA work underway, for consumers with chronic health conditions and disabilities. Working together, we have four key aims: develop a signposting system for consumers, supporting consumer groups and charities so they can easily access guidance and advice about insurance from protection specialists improve the transparency of underwriting processes and practices around chronic health conditions and disabilities for consumers, supporting consumer groups and charities improve standards across all who distribute protection products so that we create a framework for improving

access to expert underwriting advice across financial, health and charitable sectors develop a proposal for greater accessibility to insurance through the workplace Improving Consumer Access to Insurance A\QA2 Improving Trust and Underwriting Transparency Chaired by Andrew Wibberley Signposting to Specialists and

Distributor Engagement Graeme Trudgill Professional Development Workplace Protection Melissa Collett Ron Wheatcroft Reference/Charity Group

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