University Technology Services IT Briefing Thursday, September 20,

University Technology Services IT Briefing Thursday, September 20,

University Technology Services IT Briefing Thursday, September 20, 2007 IT Briefing

AGENDA FOR SEPTEMBER 2007 INTRODUCTION & VISION EXCHANGE & DATA CENTER LANDESK & WEB HOSTING UPGRADES & CHANGES

BRETT CORYELL JOHN ELLIS KAREN JENKINS PAUL PETERSEN UTS 2008 VISION Brett Coryell, Deputy CIO

Emory University Together we can! Improving Service Experience 4

together we can! IMPROVING SERVICE EXPERIENCE together we can!

IMPROVING SERVICE EXPERIENCE working together BEING GOOD PARTNERS work together

BEING GOOD PARTNERS Stewardship SUSTAINABLE COST EFFECTIVE SECURE

work together BEING GOOD PARTNERS Communicate INTERNAL

IT PARTNERS COMMUNITY align efforts UNIFY AND SIMPLIFY

align efforts UNIFY AND SIMPLIFY Projects TIMELINESS METHODOLOGY

UPDATES align efforts UNIFY AND SIMPLIFY PROJECT PORTFOLIO

Create Balance Accelerate align efforts UNIFY AND SIMPLIFY

align efforts UNIFY AND SIMPLIFY Services RELIABILITY MONITORING

SERVICE LEVEL AGREEMENTS align efforts UNIFY AND SIMPLIFY

optimize talent HELPING PEOPLE GROW together we can! IMPROVING SERVICE EXPERIENCE

Be Good Partners Unify & Simplify Help People Grow together

we can! IMPROVING SERVICE EXPERIENCE Questions EXCHANGE & DATA CENTER UPDATES

John Ellis LANDESK & WEB HOSTING UPDATES Karen Jenkins landesk TRAINING

TRAINING OCTOBER 22 26 (~1,150/PER STUDENT) IN KENNESAW* Day 1 Consoles, Agents, Inventory, Remote Control Day 2 Reporting, SW License Monitoring, SW Distribution Day 3 SW Distribution, OS Deployment Day 4 OS Deployment, Profile Migration, Security Suite Day 5 Security Suite

SEND EMAIL WITH FAS # TO: [email protected] SEND EMAIL TO SAME ADDRESS WITH UNIT/SCHOOL DECISION TO IMPLEMENT LOCALLY OR USE CENTRAL SERVICE web hosting

KEY DATES UNDERWAY Testing of beta sites Completing infrastructure build NEXT STEPS Pilot sites in early October Communication, documentation -- ongoing

COMING SOON Web documentation at: http://it.emory.edu/webmigration TechTalk October 5th, time and location TBD User migration guide web hosting

KEY DATES MIGRATION First sites to go live mid-October Phased migration WebComm team will do initial copy for testing Users test, modify as needed, approve migrated site UPCOMING CHANGES FROM NCS

upgrades & changes NETWORK & COMMUNICATIONS SERVICES BORDER, CORE, AND FIREWALL Firewall code Upgrade to 5.4eo6 (9/15) Router Code Upgrade (4 routers) to 3.5.0c (9/20) Admin Core/DMZ Firewall Migration (9/23) Enable Multicasting on the Core and select LANs

Disable InterNAP Enable AtlantaIX Convert Academic & Admin Cores to OSPF NSSA Router Code Upgrade (10 Routers) to 3.5.0c upgrades & changes NETWORK & COMMUNICATIONS SERVICES SINGLE VOICE PLATFORM

Convert Pediatrics from Nortel to Avaya Phones WIRELESS Convert Academic Wireless to NAT upgrades & changes NETWORK & COMMUNICATIONS SERVICES

Questions

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