Licensure Process Assisted Living Facilities Breakout Session Health
Licensure Process Assisted Living Facilities Breakout Session Health and Wellness for all Arizonans AL Subclasses Article 8 Assisted Living Assisted Living Homes Assisted Living Centers Adult Foster Care Article 11 Adult Day Health Care Facilities Article 1 (effective January 2015) applies to ALL subclasses
The following presentation primarily applies to Article 8 facilities Health and Wellness for all Arizonans Definitions A.R.S. 36-401 defines: "Assisted living facility" means a residential care institution, including an adult foster care home, that provides or contracts to provide supervisory care services, personal care services or directed care services on a continuous basis. "Assisted living home" means an assisted living facility that provides resident rooms to ten or fewer residents. "Assisted living center" means an assisted living facility that
provides resident rooms or residential units to eleven or more residents. Health and Wellness for all Arizonans Definitions A.R.S. 36-401 defines: "Adult foster care home" means a residential setting that provides room and board and adult foster care services for at least one and no more than four adults who are participants in the Arizona long-term care system pursuant to chapter 29, article 2 of this title or contracts for services with the United States department of veterans affairs and in which the sponsor or the
manager resides with the residents and integrates the residents who are receiving adult foster care into that person's family. "Adult day health care facility" means a facility that provides adult day health services during a portion of a continuous twenty-four-hour period for compensation on a regular basis for five or more adults who are not related to the proprietor. Health and Wellness for all Arizonans Definition R9-10-801.3 Assisted Living Services means supervisory care services, personal care services, directed care services, behavioral health services, or ancillary services provided to a
resident by or on behalf of an assisted living facility. Health and Wellness for all Arizonans Services A.R.S. 36-401 defines: "Supervisory care services" means general supervision, including daily awareness of resident functioning and continuing needs, the ability to intervene in a crisis and assistance in the self-administration of prescribed medications. "Personal care services" means assistance with activities of daily living that can be performed by persons without professional skills or professional training and includes the coordination or provision of intermittent nursing services and the
administration of medications and treatments by a nurse who is licensed pursuant to title 32, chapter 15 or as otherwise provided by law. "Directed care services" means programs and services, including supervisory and personal care services, that are provided to persons who are incapable of recognizing danger, summoning assistance, expressing need or making basic care decisions. Health and Wellness for all Arizonans Scope of Services What will you, the licensee, be doing for the resident? Medication Services
Activities of Daily Living Incontinence care Bathing Transferring Wound Care Health and Wellness for all Arizonans
Administration R9-10-803.B A manager: Is directly accountable to the Governing Authority Has authority and responsibility to manage facility Managers Designee: When manager is not present at the facility, it must be in writing there is a designee who is A caregiver, 21 or older, on the premises, and accountable for the facility Health and Wellness for all Arizonans Required Personnel
Assisted Living Facilities must employ the following personnel: Certified Manager Exception: Adult Foster Care Homes. A.R.S. 36-446.09(A) and R9-10-803.A.3 Certified Caregiver R9-10-803.A.8.: At least one manager or caregiver who can communicate in English on the premises at all times. Health and Wellness for all Arizonans Personnel
R9-10-806.A A manager shall ensure that A caregiver is 18 years of age or older and provides documentation of completion of a caregiver training program An assistant caregiver is 16 years of age or older and interacts with the residents under the supervision of a manager or caregiver Health and Wellness for all Arizonans Personnel R9-10-806.A.3-4 A Manager shall ensure the qualifications, skills,
and knowledge for a caregiver or assistant caregiver are based upon: The type of assisted living services, behavioral health services, or behavioral care expected to be provided, and the acuity of the residents, according to the established job description for caregivers and assistant caregivers. These skills are verified & documented before the caregiver or assisted caregiver provides services. 11 Health and Wellness for all Arizonans Personnel
R9-10-806.A.5: A Manager shall ensure that an Assisted Living facility has the staff needed to: Provide the services in the assisted living facilitys scope of services; Meet the needs of the residents; and Ensure the health and safety of the residents. This refers to both the number and training of staff. 12 Health and Wellness for all Arizonans
NCIA Board The Arizona Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA Board). They maintain training programs for Managers and Caregivers Website: http://www.aznciaboard.us/ Phone: (602) 364-2273 Health and Wellness for all Arizonans Fingerprinting
A.R.S. 36-411: Fingerprinting Statute ALL owners, managers, and direct care staff associated to the home must have (even if the owner of the facility lives in another state) The card must be verified that it is valid R9-10-806.C.1.c.ix: A manager shall ensure that a personnel record for each employee or volunteer includes documentation of compliance with the requirements in A.R.S. 36-411 (A) and (C) Health and Wellness for all Arizonans Policies & Procedures (P&Ps)
The rules require facilities to establish, document, and implement Policies and Procedures (P&Ps) to protect the health and safety of a resident There are no approved P&Ps from the Department Purchased P&Ps, you will be expected to follow them make sure they are what you want for your facility and that they cover all of the necessary topics. Surveys are conducted based on: Rules & Statutes Outcomes Policies and Procedures Health and Wellness for all Arizonans
Policies & Procedures P&Ps are critical to the success of your facility The Policy explains WHAT your expectation is The Procedure explains HOW to do it The licensee and their staff are responsible for following the P&Ps approved by the administrator Majority of the Policies and Procedures will be listed in R9-10-803. Other policies required are filtered throughout the rest of Article 8 Health and Wellness for all Arizonans
Policies & Procedures (P&Ps) R9-10-803.C.2: Facility P&Ps must be available to employees and volunteers of the assisted living facility; and R9-10-803.C.3: P&Ps must be reviewed at least once every three years and updated as needed. Health and Wellness for all Arizonans What to report to the Department R9-10-803.K A manager shall provide written notification to the Department of a residents: (a) Death within one working day (A.R.S. 11-593)
(b) Self-injury, within two working days after the resident inflicts a self-injury that requires immediate intervention by an emergency services provider. Health and Wellness for all Arizonans Abuse/Neglect/Exploitation R9-10-803.J: If a manager has a reasonable basis, according to A.R.S. 46-454, to believe abuse, neglect or exploitation has occurred on the premises 1. Take immediate action to stop the suspected abuse, neglect, exploitation; 2. Report the suspected abuse, neglect, or exploitation of the
resident according to A.R.S. 46-454 3. Document 4. Maintain documentation 5. Initiate an investigation 6. Maintain a copy of the investigation Health and Wellness for all Arizonans Posted Documents The following must be conspicuously posted: Resident rights (R9-10-810.C.1-10.) The Assisted Living Facilitys license Current agencies phone numbers (R9-10-803.D.3.) Location at the facility where the most current
Department inspection report and plan of correction may be reviewed Evacuation Path in each hallway on each floor Current menu & activity calendar If theres a pool, then pool safety requirements in the pool area. Health and Wellness for all Arizonans Residency & Residency Agreements R9-10-807.B: Documentation dated within 90 calendar days before acceptance stating whether the resident requires: Continuous medical services Continuous or intermittent nursing services
Restraints Signed by a physician, registered nurse practitioner, registered nurse, physician assistant R9-10-807.C: Manager shall not accept or retain a resident if: Individual requires restraints Services needed are not within the facilitys scope of services Facility doesnt have the ability to provide the services needed Resident requires continuous medical services, nursing services (unless facility complies with ARS 36-401(C), or behavioral health services Health and Wellness for all Arizonans Residency & Residency Agreements
R9-10-807.D & E Lists residency agreement requirements Termination: R9-10-807.G-J - Lists the facilitys and managers rights and responsibilities when terminating residency Health and Wellness for all Arizonans Service Plans All residents require service plans Completed no later than 14 days after acceptance Includes: Description of the residents medical or health problems
Level of service expected Amount, type, and frequency of services Behavioral Care (if applicable) How medication is stored if its in the residents room Additional service plan requirements for residents at the Personal or Directed level of care: R9-10-814 R9-10-815 Reviewed and updated every 3 month, 6 months, or 12 months depending on level of care Health and Wellness for all
Arizonans Activities R9-10-808.E - A calendar of activities: Reflects residents preferences, needs, and abilities. Needs to be conspicuously posted in a location that is easily seen by residents. A sample activity calendar with at least one activity per day is sufficient for the initial inspection. Equipment & supplies for the activities must be available. (TV is not an activity.) Current magazines, daily newspapers, and a variety of reading materials must be available and accessible to
residents. Books are sufficient for the initial inspection. Health and Wellness for all Arizonans Transport and Transfer Transport the resident will return to the facility R9-10-809.B.1-4. Transport does not apply to transportation:
To somewhere other than a health care institution Provided by the resident or their representative Arranged by the resident or their representative To another health care institution in an emergency Transfer the resident is not returning to the facility Health and Wellness for all Arizonans Resident Rights Resident or their representative must receive a written copy of the requirements and rights List of requirements and rights can be found in R9-10-810
Resident rights must be conspicuously posted Health and Wellness for all Arizonans Medical Records R9-10-811.A A manager shall ensure a medical record is established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1 CONFIDENTIALITY! Medical record requirement list: R9-10-811.C Health and Wellness for all
Arizonans Behavioral Care R9-10-101.22 means limited behavioral health services, provided to a patient whose primary admitting diagnosis is related to the residents need for physical health services that include: Assistance with the patients psychosocial interactions to manager the behavior Behavioral health services provided by a behavioral health professional on an intermittent basis to address significant psychological or behavioral response to an identifiable stressor or stressors Does not include court-ordered behavioral health services
Evaluation needed Health and Wellness for all Arizonans Behavioral Health Service An authorized service Additional Policies and Procedures will need to be developed Services are to be provided under the direction of a behavioral health professional Behavioral health paraprofessionals and behavioral health technicians (R910-115) Assessments (R9-10-1011(B))
Health and Wellness for all Arizonans Personal Care Manager shall not accept or retain a resident who: Unable to direct self care Confined to a bed or chair because of an inability to ambulate even with assistance* Stage 3 or 4 pressure sore* Service Plan must include service plan requirements in R9-10808.A.3 and R9-10-814.F * There are additional requirements for residents who have a stage 3 or 4 pressure sore or those who are unable to ambulate. See R9-10-814.B & C
Health and Wellness for all Arizonans Directed Care Manager shall not accept or retain a resident who: Confined to a bed or chair because of an inability to ambulate even with assistance* Stage 3 or 4 pressure sore* Manager shall ensure a residents representative is designated for a resident who is unable to direct self care Service plan must include service plan requirements in R9-10808.A.3, R9-10-814.F, and R9-10-815.C * There are additional requirements for residents who have a stage 3 or 4
pressure sore or those who are unable to ambulate. See R9-10-814.B & C Health and Wellness for all Arizonans Resident safety: R9-10-814.E./815.E. The Manager shall ensure: A bell, intercom, or other mechanical means to alert employees to a residents needs or emergencies is available in a bedroom being used by a resident receiving personal or directed care services, or The facility has implemented another means to alert a caregiver or assistant caregiver to a residents needs or emergencies.
32 Health and Wellness for all Arizonans Directed Care For facilities authorized to provide Directed Care Services, there must be a means to exit the facility that meets one of the following: Provides access to an outside area that allows the resident to get 30 feet away from the facility (or can exit this area to get 30 feet away) and controls or alerts employees of the egress of a resident from the facility; or Uses a Special Egress-Control Device 33
Health and Wellness for all Arizonans Medication Services Additional Policy & Procedure Requirements: R9-10-816.A R9-10-816.F R9-10-816.B There are 3 levels of medication services, a resident can receive a mix of any of the 3 A. Medication Administration B. Assistance in the Self-Administration of C. Self Administration
Medication Health and Wellness for all Arizonans Medication Administration R9-10-101.120 - "Medication administration" means restricting a patient's access to the patient's medication and providing the medication to the patient or applying the medication to the patient's body, as ordered by a medical practitioner.
Health and Wellness for all Arizonans Assistance in the Self-Administration of Medication R9-10-101.17 - "Assistance in the selfadministration of medication" means restricting a patients access to the patients medication and providing support to the patient while the patient takes the medication to ensure that the medication is taken as ordered. Health and Wellness for all Arizonans
Self-Administration of Medication R9-10-101.184 - "Self-administration of medication" means a patient having access to and control of the patients medication and may include the patient receiving limited support while taking the medication. Health and Wellness for all Arizonans Drug and toxicology reference guides R9-10-816.D. An administrator shall ensure that: 1. A current drug reference guide is available for use by personnel members, and
2. A current toxicology reference guide is available for use by personnel members These references can be online, as long as they are available at all times A common toxicology reference is TOXNET, which can be found at: http://toxnet.nlm.nih.gov/ Current means the publication has not been updated and is not out-of-date (i.e. 1982 PDR) Health and Wellness for all Arizonans Food Services Menus are based on the guidelines in
http://www.health.gov/dietaryguidelines/2010.asp, the nutritional needs of the residents, and the residents preferences. A sample menu is sufficient for the initial inspection. If contracting with a food establishment, maintain a copy of the food establishments license or permit at the facility. Health and Wellness for all Arizonans Food Services Water is available and accessible to residents at
all times unless otherwise stated by PCP order. If therapeutic diets are offered, a therapeutic diet manual must be available to employees. Foods requiring refrigeration are maintained at 41 F. or below; frozen foods at 0 F. or below. The refrigerator(s) must have a thermometer, accurate to within +/- 3 F., at the warmest part. Food contact surfaces are clean and in good repair. 40 Health and Wellness for all Arizonans Food Services
An AL Center must have a food establishment license and keep the license on the premises. The Facility must be able to store, refrigerate, and reheat food to meet the dietary needs of the residents. We do not expect you to have perishable food on hand during the initial inspection. You may also need to provide assistive eating devices for the residents. Health and Wellness for all Arizonans
Emergency & Safety Standards An Assisted Living Center must have, at a minimum: Fire Sprinklers & a Fire Alarm system Exception: Supervisory care only same as AL homes A current fire inspection report from the Fire Department available for review. Required repairs must be made. Health and Wellness for all Arizonans Emergency & Safety Standards
An Assisted Living Home (or a Center providing only supervisory care) must have, at a minimum: Battery-operated (the City may require hardwired w/battery backup) smoke detectors as required in R9-10818.F.4.; tested monthly and operational One fire extinguisher that is rated at least 2A-10BC by UL, mounted and maintained. Sprinklers and an alarm system may be used instead (R910-818.G.). Health and Wellness for all Arizonans Environmental Standards Premises and equipment must be: Cleaned and disinfected according to policies and
procedures Free from a condition or situation that may cause a resident or other individual to suffer physical injury Additional environmental requirementsR9-10819.A.2-16 Health and Wellness for all Arizonans Physical Plant Standards R9-10-820 covers basic physical plant standards required for licensure, including: A bedroom must have 80 square feet (SF) of floor space for
one individual; 120 SF for two; excluding closets and bathrooms A residential unit has at least 220 square feet of floor space for one individual; 320 SF for two; excluding closets and bathrooms A residential unit must have a bathroom, individual thermostat, and kitchen area; these are optional for bedrooms Must be furnished by the facility unless the resident brings his/her own furnishings Health and Wellness for all Arizonans
Physical Plant Standards Assisted Living Centers must go through Architectural Review as per R9-10-104. Assisted Living Homes must ensure that all resident sleeping areas are on the ground floor. For every eight residents there is at least one flushable toilet with a seat, a working sink, and a tub or shower. Health and Wellness for all Arizonans Physical Plant: R9-10-820.D. A residents sleeping area:
Is in a residential unit or bedroom, and can be shared by no more than two individuals Is not used as a common area or passageway to a common area, shared bathroom, or other sleeping area Has floor to ceiling walls and at least one door Has access to natural light through a window or door to the outside Has means of direct egress to the outside through a door or window 47 Health and Wellness for all Arizonans Physical Plant
The manager shall ensure: Outside activity space is provided and available that: Is on the premises Has a hard-surfaced section for wheelchairs Has an available shaded area Exterior doors are equipped with ramps or other devices for residents using wheelchairs or other assistive devices A key to lockable doors (bathrooms, bedrooms, units) is available to the manager & caregivers 48 Health and Wellness for all Arizonans
Pools & Spas Requirements listed R9-10-819.B and R9-10-820.F-G Water must be tested prior to resident use Wall or fence at least 5 feet high Self-closing, self-latching gate that locks Life preserver or shepherds crook
Pool safety requirements Spa needs to be covered and locked if its not enclosed by a wall or fence as described in R9-10820.F.1 Health and Wellness for all Arizonans Resources Integrated Licensing Rules Implementation website: http:// azdhs.gov/ops/oacr/rules/rulemakings/active/recent.php?pg=hci-phase2 Bureau of Residential Facilities Licensing Website: http:// azdhs.gov/licensing/residential-facilities/index.php Arizona Revised Statutes:
http://www.azleg.gov/ArizonaRevisedStatutes.asp?Title=36 Main informational email address: [email protected] BRFL contact phone numbers: Phoenix office: 602-364-2639 602-324-5872 (FAX) Tucson office: 520-628-6965 520-628-6991 (FAX) Health and Wellness for all Arizonans Additional Resource Online resources: http:// azdhs.gov/licensing/residential-facilities/index.php#p roviders-resources
Initial License Checklist: 4 pages Annual Inspection Tool (Survey Tool): 19 pages Health and Wellness for all Arizonans Questions???? Health and Wellness for all Arizonans
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