Cloud Services MA KI N G B US I NES S CO LLA B O R ATI O N EA SY 2013 TeleSpace. All rights reserved. TeleSpace Confidential Cloud Realities Collaboration applications still run on a network Delivered as a service (predictable monthly subscription) No need to upgrade & manage your own applications Must evaluate strength of the cloud providers network Business benefits are real agility, flexibility, expense control 2013 TeleSpace. All rights reserved. TeleSpace Confidential 2 Growth of Cloud Computing 2016 77%
2013 of North American companies were using at least one public cloud service in 2012 (IDCs Buyer Market Guide, July 2013) 2012 2011 2009 Late 1990s 1960s 2013 TeleSpace. All rights reserved. Predicting 80% of Global 2000 will have 30% of their IT capability offsite (IDCs Buyer Market Guide, July 2013) TeleSpace is 1 of 3 Cisco Master Cloud Service Providers and corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud
(The Wall Street Journal, June 11, 2013) TeleSpace founded and 1st customer live on Quad Core Network Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance Google and Microsoft offered browser-based enterprise apps Internet offered significant bandwidth and SalesForce.com pioneered delivering enterprise apps via a website Concept of Cloud Computing TeleSpace Confidential Top Applications Moving to Cloud Cisco CIO/CTO Market Survey, June 2012 2013 TeleSpace. All rights reserved. TeleSpace Confidential 4 Uses of Collaboration Cloud Services
Incorporate video into meetings, trainings, and large-scale communications Enable meetings with remote participants, virtual teams, and B2B Create internal communities, online team workspaces, new office space uses Give mobile & remote workers access as if in the office Provide multi-channel customer service (experts in real time) 2013 TeleSpace. All rights reserved. TeleSpace Confidential 5 TeleSpace Overview 2013 TeleSpace. All rights reserved. TeleSpace Confidential 6 Corporate Snapshot Broad, fully-integrated TeleSpace Cloud Services UCaaS (hosted Unified Communications) UCaaS P1 Interconnected VoIP (eligible for E-rate)
Credentials Cisco Master Cloud & Managed Service Provider Specializations in Cisco Collaboration portfolio Advanced Collaboration Architecture Advanced TelePresence Expertise in security and quality service management CISSP, Cisco CCIE and CompTIA Security+ certifications ITSM processes, ITIL and PMP certifications Headquartered in Austin, Texas with extensive footprint U.S. TeleSpace sales team and authorized agents Global and North American coverage via 50+ resellers, distributors TPaaS (hosted TelePresence) CCaaS (hosted Contact Center) Innovative WAN Services for choice in how to connect Managed private cloud offers World-class Quad Core Network and Operations
Secure, scalable, carrier-neutral, geo-redundant design One of industrys most aggressive Service Level Agreements Sample customers Synergis Education (UCaaS, educational services) One of Americas top 3 homebuilders (TPaaS, real estate) Brokerage (UCaaS/CCaaS, health insurance) sold by ShoreGroup 2013 TeleSpace. All rights reserved. TeleSpace Confidential 7 Lead with Cisco Powered Cloud Services Unified Communications Customer Collaboration Collaboration Applications
TelePresence Same on-premise applications now available via monthly subscription 2013 TeleSpace. All rights reserved. TeleSpace Confidential 8 Unmatched Strength of Quad Core Network Secure design Carrier class Internet / MPLS Internet / MPLS Backbone Waves Fault-tolerant
Geo-redundant High availability Fabric Computing Cloud ASR9K ASR9K ASR9K Dallas Ashburn telecom/partner peering POP production data center Carrier-neutral access
Independently scalable Backbone Waves Fabric Computing Cloud Internet / MPLS Backbone Waves MPLS Core DMVPN / Mobility Core Data Center Unified Fabric Core ASR9K ASR9K Austin production data center
Fabric Computing Core 2013 TeleSpace. All rights reserved. TeleSpace Confidential 9 Trailblazer in Service Operations Resilient, Reliable, Predictable, and Accountable Geo-redundant NOCs (certified technical engineers) 99.99% service & infrastructure uptime guarantees World-Class Support Expertise & Innovation TeleSpace intellectual capital Industry best practices Market-leading tools Proven ITSM processes 2013 TeleSpace. All rights reserved. TeleSpace Confidential
10 TeleSpace Cloud Services 2013 TeleSpace. All rights reserved. TeleSpace Confidential 11 Unified Communications as a Service (UCaaS) Unified Workspace Voice Voice Messaging IM and Presence Desktop TelePresence Up to 10 endpoints per user
2013 TeleSpace. All rights reserved. TeleSpace Confidential 12 TelePresence: Todays Business Culture Telephony and Video Clients & Endpoints Voice, Video and Web Conferencing TelePresence made simple TelePresence-Based Customer Care Point-to-Point and Multipoint TelePresence TelePresence High-Definition
Room Systems Includes apps to capture/record, transform and share 2013 TeleSpace. All rights reserved. TeleSpace Confidential 13 TelePresence as a Service (TPaaS) HD-quality business video Supports Cisco, SIP-, and H.323-compliant endpoints TelePresence subscriptions for all use cases Personal, desktop, and 3rd party endpoints Mobile devices Conference room endpoints External connections (B2B) Multi-point functionality for all TeleSpace Rendezvous Rooms Dedicated port model
Virtual Meeting Room (VMR) shared port model Secure multi-point meetings TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS 2013 TeleSpace. All rights reserved. TeleSpace Confidential 14 Contact Center as a Service (CCaaS) Subscriptions can support 25 to 1000s of users Hosted agents and supervisors Precision routing (most proficient agent for customer) Mobile device flexibility (TeleSpace CCaaS with UCaaS Pro) Reporting Seamless options for best-in-class adjunct applications Bucher+Suter: CRM integration eGain: email, web chat & co-browse Calabrio: recording voice calls & screen captures, workforce management and analytics
Nuance: self-service IVR (interactive voice response) and speech recognition Acqueon: predictive outbound dialer Multi-customer environment Individual, dedicated instance of the services you want (vs. all customers sharing same services) Bursting subscription option for seasonal increased capacity needs 2013 TeleSpace. All rights reserved. TeleSpace Confidential 15 The Last Mile: Choose Your Connections Supported WAN Services MPLS (traditional private corporate network) Public Internet (over the top and VPN) Secure encrypted media streams TeleSpace WAN Service Innovation Cloud Connect (secure DMVPN over broadband public Internet) Mobile Connect (secure mobile access) Media speeds: Voice (100K), Video (2M), Wideband Video (5M)
PSTN Calling Plans: DID, E911, local, LD, number portability 2013 TeleSpace. All rights reserved. TeleSpace Confidential 16 Compelling Value Executives Employees Improve workforce productivity Seamless Instant Messaging, presence (availability), voice, and video Accelerate execution of business strategy Secure access with their choice of devices (Bring Your Own Device BYOD)
Stimulate product/service innovation Gain business continuity and disaster recovery capabilities Information Technology Single Number Reach on all endpoints Finance & Administration Offload non-mission-critical workloads Reduce hourly average downtime costs1 that can range from $9K to $686K Consolidate communications platform Trim energy use2 Scale easily with business seasonality Decrease Total Cost of Ownership Centralize maintenance & support
Expedite delivery of current versions for all users 1 2 2013 TeleSpace. All rights reserved. Lower CapEx (data center facilities, insurance, heating, ventilation, cooling) Limit need to identify, train & incent new technology talent to stay Aberdeens Business Continuity and Disaster Recovery: Dont Go It Alone, June 2013 CIMIs Cloud Computing Cost Savings: Fact or Fiction? TeleSpace Confidential 17 Measurable Results Nearly double profits when optimize networked connections (including cloud) among people, process, data and things1 27% lower annual contact center costs for companies deploying their contact center in the cloud vs. their peers2
Up to 87% reduction in energy use if all US business email, productivity software and CRM software shifted to the cloud3 Ciscos Internet of Everything Value Index study, June 2013 Aberdeens Transitioning your Contact Center from On-Premise to the Cloud, April 2013 3 Lawrence Berkeley National Laboratory research study with Google, 2013 1 2 18 Noteworthy Distinction with TeleSpace Secure, scalable and flexible Quad Core Network High reliability with our carrier-neutral design Alternate WAN access to TeleSpace (if not using corporate MPLS circuits) Single, integrated applications platform Running complete Cisco Powered Collaboration portfolio Managed private cloud offers for adjunct/ecosystem applications TelePresence breadth
Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.) Extensive functionality (B2B, multipoint, recording, capture/transform/share) Contact Center depth Supports 25 to 1000s of users (Cisco UCCX and UCCE) Simplified contact center environment incorporates best-in-class partner apps Multi-customer environment Aggressive Service Level Agreements Enjoy 99.99% service and infrastructure uptime guarantees 2013 TeleSpace. All rights reserved. TeleSpace Confidential Thank you. [email protected] 20
