Overcoming Obstacles, Addressing Challenges Agile Teams that Work
Overcoming Obstacles, Addressing Challenges Agile Teams that Work EASTERN IOWA IIBA SEPTEMBER 21, 2016 Margaret Mead Never doubt that a small group of thoughtful, committed people can change the world; indeed, it is the only thing that ever has.
Lessons Learned Five Critical Steps in Forming Work Teams 1. Common purpose and shared performance goals 2. Define a working approach 3. Clarify roles and responsibilities 4. Establish team limits and boundaries 5. Create performance metrics
Five Dysfunctions of a Team Patrick Lencioni Poor Resul ts Avoidance of Accountability Lack of Commitment
Fear of Conflict Absence of Trust Ralph Waldo Trine Individuals carry their success or failure with them. It does not depend on outside conditions. If you had 0-100% on a scale, how much of your success and/or failure is due to your actions and behaviors and how much is up to outside conditions?
Language of Accountability Victim Thinking (0%) Change Agent (100%) Below the Line Above the Line
I inherited this group. I accepted this role. They dont tell me anything. I dont ask. I cant.. I am unwilling to.
Ill try.. I will. They should have. I need to . When is that department.
What can I. 10 years ago.. Today I must This is a problem A solution might be. Below the Line
The Oz Principle by Connors, Smith and Hickman You feel you lack control. You find yourself blaming and point fingers. You waste time and energy bashing your boss and colleagues. You repeatedly find yourself in a defensive posture. You are frequently sought out by others who like to gossip, spread rumors, and complain. Discussions of problems focus more on what you cannot do rather than what you can do.
Above the Line You invite candid feedback about your performance. You take ownership for your behaviors and results, good and bad. You boldly face reality, including all its problems and challenges. You dont waste time and energy on things you cannot control or influence. You ask What else can I do to rise above my circumstance and get the results I want? You always commit yourself 100%.
Vulnerability Based Trust Be vulnerable by sharing your weaknesses Connect as people first Keep your commitments Take time to share and understand strengths and weaknesses Expect the best and believe the best about the people you work with Be loyal to your team members and customers-practice tell me first
Remember BEST! B Behavior E Effect S Solution T Take time Developing an Outward Mindset Mindset refers to the way people see and regard the world how they see
others, circumstances, challenges, opportunities and obligations. Behaviors drive results. Mindset drives behaviors! Inward vs. Outward SAM Six Basic Rules of Dialogue Be open and suspend judgment. Keep DIALOGUE and decision making separate. Speak for yourself.
Listen with empathy and show you care. Look for common ground. Search for and disclose hidden assumptions, especially in yourself. Remember BEST! B Behavior E Effect S Solution T Take time
Overcoming Resistance What do people think they are losing? SHIFT Model: Surface
Honor Indentify Find Thank Accept the New Way
Communication Training Recognition Perseverance and Positivity
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