NTC - American Public Transportation Association

NTC - American Public Transportation Association

MODULE 5, LESSON 2 Performance Measurement and Benchmarking Measures and Indicators Efficiency Effectiveness Reliability Safety

Quality Cost per Passenger System based Passenger based Sources of Information and Pitfalls National Transit Data Base Inconsistent definitions/data collection methods among

transit systems Benchmarking Uses and misuses of performance data to compare one transit system with others How the same statistic can connote good or bad

performance Local characteristics that affect comparability and performance Using Performance Data Using local system data to allocate funding

Indicators of primary interest to boards and governing authorities Indicators used by management for monitoring day-to- day operations

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