GHG Strategy - s01.static-shell.com

Reflective Learning Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 1 What is Reflective Learning? Learning from each other WHAT IS IT? Facilitated interactive group discussions Through simple and engaging materials (video!): make a personal METHOD THAT CREATES experience BEHAVIOURAL CHANGE

REFLECTIVE LEARNING FOCUS ON KEY THEMES FOR ALL EMPLOYEES Copyright of Royal Dutch Shell plc WHY? Cater for different styles of learning Focus on identifying what is important Highlight issue through personal sharing SAVE LIVES! ITS NOT ABOUT WATCHING A MOST CONFIDENTIAL VIDEO!

2 Research on reflective learning concept Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 3 Background Challenges Penetration of Learning Effectiveness of Learning Aim Make Learning From Incidents more effective by supporting people to internalise the learning using a structured engagement method Strategic objectives

Focus on risk normalization and situational awareness. Introduce reflective learning using a maritime theme (mooring) Support the maritime contractors in focusing on the mooring safety campaign in Q4 2014 Up skill engagement leaders by improving group discussion skills Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 4 Typical session Ideally 20 participants, maximum 30 participants

Session is about 70-90 minutes (This is a large investment of peoples time, so it must be taken seriously to prepare well and follow up) Welcome and safety brief Introduction What are barriers? Video part 1 & group discussion 15 minutes Video part 2 & group discussion

20 minutes Video part 3 & group discussion and team action Video part 4 & Personal action commitment Collect actions & Wrap up Copyright of Royal Dutch Shell plc 5 minutes 5 minutes 5 minutes MOST CONFIDENTIAL 15 minutes 5 minutes

5 Video high level 1. Intro to Mooring activity 4. Questions: What do you think happened next? Discuss all realistic mooring scenarios applicable on your vessel? 7. What was the Analysis and follow up to the incident Copyright of Royal Dutch Shell plc 2. Intro to incidents involving mooring activity 3. What happened

prior to incident 6. Questions. 5. What happened during the incident, consequence What are the barriers on your vessel that would prevent this incident from happening? What could cause these barriers to fail? What could be done to make the barriers more effective? 8. Questions: What is required to change or improve mooring safety on your vessel? What is the most important thing you felt about this incident?

Identify a team action from this discussion Commit to a personal action MOST CONFIDENTIAL 6 Reflective Learning on Mooring Learning from each other Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 7 Welcome 8

Agenda Welcome and safety brief Introduction What are barriers? 5 minutes Chronic Unease? 10 minutes Video part 1 & group discussion 15 minutes

Video part 2 & group discussion 20 minutes Video part 3 & group discussion and team action Video part 4 & Personal action commitment Collect actions & Wrap up Copyright of Royal Dutch Shell plc 5 minutes 5 minutes MOST CONFIDENTIAL

15 minutes 5 minutes 9 What are barriers? Hazard: Flammable material Ha za r d Example: Safety Policy Procedure s Barriers

Permit to work Activity: Doing Hot work Alarms PPE Holes in barriers Incident FIRE Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 10 Chronic Unease Video Copyright of Royal Dutch Shell plc

MOST CONFIDENTIAL 11 Line of Fire Video Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 12 Video Link to Video Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL

13 Team Action Type Team Action at end of discussion part 3 Team members: Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 14 Personal Action Commitment Submit your personal action commitment forms Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL 15

Steps to Success Identify a focal point in the contractor organisation Ensure right level of leadership has been engaged in the organisation Identify groups that would be suitable for the session (on vessels, in training centre, etc) Identify who would facilitate these sessions (Captain, senior officers, fleet trainers) Provide session facilitators, training on group discussion skills ( elearning and F2F)

Plan and carry out reflective learning sessions using trained facilitators Ensure session details, Team and personal actions are sent to focal point Management review team actions to understand issues or MOST CONFIDENTIAL Copyright of Royal Dutch Shell plc 16 Roll out plan

Jun 2014: Reflective learning video and facilitator aids ready Jun Aug 2014: 1 Pilot in each region with contractors (7 in total) Jun Aug 2014: Engage maritime focal points to prepare for roll out in Q4 2014 Sep 2014: Review feedback from Pilot test and prepare for roll out to contractors Copyright of Royal Dutch Shell plc MOST CONFIDENTIAL Q4 2014: Roll out Reflective learning 17

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