Georgia Gateway - Integrated Eligibility System (IES)Update

Georgia Gateway - Integrated Eligibility System (IES)Update

Georgia Gateway Training & Implementation Update Tony McGaughey, Sonia Jackson, Susan Wall & Sid Peecharagadi NSD Meeting March 28-29, 2017 Overview

Updates on the Georgia Gateway WIC program Training Implementation Schedule Progress of Henry County Pilot Implementation Upcoming Events Comments, Suggestions and Feedback Objectives Develop a training schedule with flexibility for Gateway Implementation Compile ideas regarding Georgia WIC Gateway Implementation from the pilot Districts perspective Identify productivity requirements and reporting

PROGRESS OF HENRY COUNTY PILOT IMPLEMENTATION Progress of Henry County Pilot Implementation Preparedness Began communication with clients three (3) months prior to Pilot Posted communication on District 4-0 WIC Facebook page Reduced certification schedule Weekly Gateway conference calls with State Office Challenges System challenges (User roles, Driver flow, Webcenter Enabled

Capturing (WEC) scanning, Document Imaging System (DIS) Conversion (Clients unable to be processed) WIC Policies vs. Gateway Business Rules Progress of Henry County Pilot Implementation (cont.) Lessons Learned Communication is key Keep regular appointment schedules - set daily % goal of certifications done in Gateway Include case number on WIC folder (create labels) Recognize staffs hard work/morale boosters Impact on Work Force Additional responsibilities for clerical staff

TRAINING IMPLEMENTATION Training Implementation To ease the training burden on the districts: Implementation Options Staggered district rollout Entire district rollout Reduced certification schedule Rollout Completion Dates Wave 1

50% = May 19, 2017 75% = June 2, 2017 100% = June 16, 2017 Wave 2a 50% = July 21, 2017 75% = August 4, 2017 100% = August 18, 2017 Wave 2b (NEW) Fulton, DeKalb & Gwinnett To be determined (TBD) Potential Scenarios

Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 % % % % % % % % % Wk 6 Wk 7 Wk 8 Wk 9 Clinic 1

20% 30% 40% 45% 55% 70%

80% 90% 100% Clinic 2 30% 45%

55% 70% 75% 85% 95% 100% 100%

Clinic 3 40% 60% 75% 85% 95%

100% 100% 100% 100% Clinic 4 20%

35% 45% 50% 65% 75% 85%

90% 95% Clinic 5 15% 25% 40%

55% 65% 70% 80% 85% 90% Management of Productivity

Reporting Voucher Management And Reporting System (VMARS) Dashboard Comparison of Gateway applications vs. total certifications completed in front-end systems Weekly District submission to Program Operation Specialists Spreadsheet Train-the-Trainer Updates WIC Only (Train-the-Trainer) Training Sessions will be four (4) days long Wave 1 Training April 4-7, 2017

April 17-20, 2017 Wave 2a Training April 25-28, 2017 (held in Macon) May 15-18, 2017 (held in Augusta) May 22-25, 2017 (TBD) June 6-9, 2017 (held in Dublin) Wave 2b Training TBD District Training Schedule Staff training for Wave 1 must be completed by May 12, 2017 Staff training for Wave 2 must be completed by June 16,

2017 Additional Training Options to Consider Trainers will conduct teach back sessions: One trainer will pose as a trainer Other trainer will pose as a classroom assistant Trainers will switch after one week Note: State Office Staff will be available to supplement district training staff in the event of an approved emergency District Training Locations

Each district must submit their locations to complete staff trainings Next Steps for Training & Implementation Nutrition Services Directors shall do the following: Work with WIC-Gateway Project Manager to develop district training schedules Submit training/implementation schedule which includes: Date of training Location of training

Staff to be trained at each location Gateway Training and Implementation Scheduling Form All staff shall do the following: Register through the State Complete the web based training (Learning Management System) Attend the four (4) day classroom training Gateway Training and Implementation Scheduling Form Gateway Training and Implementation Scheduling Form (cont.)

Gateway Training and Implementation Scheduling Form (cont.) Gateway Training and Implementation Scheduling Form (cont.) Gateway Training and Implementation Scheduling Form (cont.) Next Steps for Training and Implementation (cont.) Districts shall submit training schedules To Sid Peecharagadi and Sonia Jackson

By April 7, 2017 Complete and submit Gateway Security & Confidentiality Form To Barry Cross By April 7, 2017 Summary Finalizing the following: Training sites District training schedules Secure SOG logins for staff Ensure all staff have completed web based training

Sonia Jackson Program Review and Delivery Manager WIC Program Operations Unit Georgia Department of Public Health 2 Peachtree Street, NW, 10th Floor Atlanta, Georgia 30303 Phone: 404-657-2908 Email Address: [email protected] Tony McGaughey Systems & Applications Director Office of Information Technology

Georgia Department of Public Health 2 Peachtree Street, NW (12-428) Atlanta, GA 30303 404.657.3105 Office Email Address: [email protected] Susan E. Wall Nutrition Services Director, Health District 4 301 Main Street, LaGrange, Georgia 30240 Mobile: 706-298-6097

Email Address: [email protected] Sid Peecharagadi PMP Sr. Project Manager GA Gateway WIC Georgia Department of Public Health 2 Peachtree St NE (10-405) Atlanta, GA 30303 Mobile: 404 408 8644 Email Address: [email protected]

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