Federated Searching Feedback from usability testing & focus ...

Federated Searching Feedback from usability testing & focus ...

Federated Searching Feedback From Usability Testing & Focus Groups Sarah C. Williams Angela Bonnell Milner Library, Illinois State University Overview Timeline

Current screenshots Usability testing details Usability testing highlights Focus group details Focus group highlights Williams & Bonnell Search It Timeline January June 2006 Customization June 5, 2006

Implementation August 2006 Usability Testing June & September 2007 Focus Groups Williams & Bonnell Milner Library Homepage Williams & Bonnell

Milner Library Database Page Williams & Bonnell Milner Library Advanced Search Williams & Bonnell Milner Library Results Page Williams & Bonnell Usability Testing Details Purpose

To study ease of use for new users Participants 4 Undergraduate Students & 3 Graduate Students 4 Males & 3 Females 1 Science, 6 Social Sciences & 0 Humanities Tasks/Questions See separate handout or http://www.library.ilstu.edu/page/1199 Williams & Bonnell Usability Testing Highlights Quick Search Box No participants realized that Quick Search box

only included 12 resources. Action: Revised subheading to say, Search 12 Selected Library Resources Simultaneously Library Catalog No participants used the Include Milner Catalog option on Advanced Search page. Action: Automatically included the library catalog in most categories and subcategories. Williams & Bonnell Milner Library Advanced Search Williams & Bonnell

Usability Testing Highlights Format Several participants had difficulty finding material by format. Action: Suggested vendor develop a limit by format option. Sort function Some participants had difficulty finding and understanding the sort function. Action: Changed alignment of drop down menu and changed wording of drop down menu. Williams & Bonnell Milner Library Results Page

Williams & Bonnell Focus Group Details Purpose To gather students feedback on their use of Search It their satisfaction with Search It, and their ideas on integrating Search It into the librarys website Participants 4 Undergraduate Students & 7 Graduate Students

6 Males & 5 Females 6 Science, 5 Social Sciences & 0 Humanities Questions See separate handout or http://www.library.ilstu.edu/page/1199 Williams & Bonnell Focus Group Highlights Use Frequency Use often: 6 (55%) 5 grads & 1 undergrad Use occasionally: 5 (45%)

2 grads & 3 undergrads Discovery 4 on their own 2 from a librarian 1 from a professor Williams & Bonnell "I started using Search It when I stumbled upon it one day, and its just really cool to search the databases, so ever since I saw it I

started using it. Focus Group Highlights Use Why participants use Search It rather than something else Faster/easier/less confusing Good beginning point Participants use Search It in a variety of ways To research unfamiliar topics To find specific items For thesis research

Williams & Bonnell After two years on campus, participant doesn't understand the different database thing. Focus Group Highlights Use Advanced Search Only Use because Quick Search hasnt been helpful in the past. Quick and Advanced Search

Use both depending on familiarity of topic Try Quick Search first, then use Advanced if unsuccessful Quick Search Only No one relied completely on Quick Search Williams & Bonnell I start with [Quick Search] and then if it doesnt pull up what Im looking for then Ill go to the

Advanced Focus Group Highlights Use Change in Research Process Some changed little because they preferred familiar tools Some changed because it broadened their horizons Some changed because it allowed them to easily find reliable sources Some do not give up on library research as quickly now.

Williams & Bonnell Still like to go with what I was taught as a freshman. its broadened my perspective on what articles I can find in what databases. This whole concept of Search It is like their equivalent Academic Google. Focus Group Highlights

Satisfaction Likes and Dislikes Placement of Quick Search box on librarys homepage Reliability/logic of the results Helped with Assignment/Research 5 of 7 respondents said Search It helped Williams & Bonnell A lot of time the word I put in, it brings

up off the wall topics. For me it has. I'm doing comprehensive literature reviews. It's a great way to say have I gotten everything? Focus Group Highlights Website Integration Participants did not like current placement on homepage Right-hand column Colors

Most common suggestion was to move it above/below the 5 main options on the homepage Williams & Bonnell As far as the placement on the website, goes, I find it could be better Its almost like its a calendar event which is something not here to stay. That green

background kind of puts it in the background Milner Library Homepage Calendar event? Sponsored ads? Williams & Bonnell Focus Group Highlights Website Integration University-related websites

University portal Departmental websites WebCT Wording/Graphics On librarys site, use simple wording Outside librarys site, use librarys logo/name Williams & Bonnell Maybe say Don't know where to find it try this.

Maybe say Need a place to start? Focus Group Highlights Wrap-Up Additional Features Limit by format More articles like this Should the library keep Search It 8 of 8 respondents said that the library should keep Search It

Williams & Bonnell Students would be better off with Search It than without it. If only to keep people from using Wikipedia and Google. Questions? Sarah C. Williams Science & Technology Librarian [email protected] Angela Bonnell

Government Documents Librarian [email protected] Williams & Bonnell

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