Avaya Communication Manager - Westcon-Comstor

Avaya Communication Manager - Westcon-Comstor

INTELLIGENT COMMUNICATIONS Virtual Enterprise Solid Foundation for Evolution Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Agenda Overview Product/Solution Details New Offers and Pricing Summary 2007 Avaya Inc. All rights reserved. 2 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Avaya Architecture Foundation Platform Evolution for Avaya, Ecosystem and Customers Problem Solution

Solving business issues today, while preparing for new technologies Avaya has platform solutions today, leverage ATAC, CSI Benefits: Solutions today to increase your communication efficiency Reduce costs Investment protection Reduce risks 2007 Avaya Inc. All rights reserved. 3 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS January 2008 Launch How CM / SES / CC 5.0 come together Solution Problem CM 5.0/SES 5.0 support: CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP Intelligent Customer

Routing with Voice Portal Future applications (SIP A/ S, CEBP, UC) Streamlined hardware: Co-residency on the S8300 G450 Media Gateway Juniper/IG550 additions S8730 Server New maintenance, management and upgrade offers AIM 5.0, SS+U, Intro Pricing Need foundation for end-toend SIP for enterprise and contact center Enhance workforce productivity Reduce costs today while protecting investment for the future Streamline upgrade process while integrating management 2007 Avaya Inc. All rights reserved. 4 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Rich Virtual Enterprise Foundation Today Building Blocks, Scale/Security/Availability, Customer Evolution Communication Manager Software

SIP Enablement Services Servers Services S8500 Server S8300 S8300 // S8400 S8400 Embedded Embedded Communication Communication Server Server S8500 / MultiVantage MultiVantage Express Express Communication Communication Server Server S8720 S8720 // S8730 S8730 High High Reliability Reliability Communication Communication Server Server

SMB & Branch Solutions S8300 Server CM Solutions Phone Apps Media Gateways Integrated Management Suite Network Assessments Nw Readiness Empirix Performance Assurance G250 G250 Branch Branch Gateways Gateways for for very very small small offices offices IG550 IG550 Integrated Integrated Gateway for

Juniper Juniper Routers Routers G350 G350 Branch Branch Gateway Gateway for for small small offices offices G450 Gateway for medium offices Communication Devices G650 G650 High-Density High-Density Gateway G860 G860 High-Density High-Density Trunk Trunk Gateway Gateway

Software Support + Upgrades Proactive IP Support 36xx Series Wireless Remote Mgd Services IP Converged Services Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients 16xx Series Value Edition / 16CC 2007 Avaya Inc. All rights reserved. 5 96xx Series - H.323 / SIP Software Support Plus Upgrades Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Avaya Agent Deskphone 16CC SIP in the Contact Center Low-cost, agent-optimized SIP endpoint

User-Centric Design Physical characteristics optimized for Agents Context-sensitive user interface Support for Agent functions Third-party Call Control AES/ASAI can monitor and control Supports multi-channel contact center solutions (IC, CCE, CIE), Agent Performance (NICE, Witness) Avaya and third party dialers 2007 Avaya Inc. All rights reserved. 6 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Avaya one-X Deskphone SIP R2.0 More phones: 9620, 9630/G, 9640/G Enhanced user productivity Extend Call Microsoft Outlook Calendar Integration Presence of users displayed in telephone contact list SIP Visiting User Increased customizability

Security and enterprise integration More languages 2007 Avaya Inc. All rights reserved. 7 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS SIP Mobility SIP in the Enterprise SIP Visiting User Benefits Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise Increased productivity for nomadic workers Log out timer Optimal use of network resources Easy to use and deploy Extend call Extends your call to/from mobile and deskphone

2007 Avaya Inc. All rights reserved. 8 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS SIP Trunking PSTN PSTN SI P P SI WAN WAN H.323 2007 Avaya Inc. All rights reserved. 9 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Reduce/Eliminate Enterprise Hardware

Configuration G650 MGs Port Slots Savings (List) Port Cards 150 Agents 225 Trunks Contact Center TDM Agents E1 Trunks 2 TDM Agents SIP Trunks 1 IP Agents SIP Trunks 1 7 24-port DCP digital line circuit packs 15 Benefits of SIP Trunking 8 E1 interface circuit packs 7 24-port DCP digital line circuit packs Reduce HARDWARE components

9 1 CLAN circuit pack Reduce FOOTPRINT requirements 1 IP Media Resource 320 circuit pack Reduce POWER consumption 1 CLAN circuit pack 2 Reduce MAINTENANCE 1 IP Media Resource charges 320 circuit pack - $25K $49K 3,000 Agents 4,500 Trunks Contact Center TDM Agents E1 Trunks 24 266 125 24-port DCP digital line circuit packs 141 E1 interface circuit packs - $474K

$1.2M TDM Agents SIP Trunks 13 147 125 24-port DCP digital line circuit packs 11 CLAN circuit packs 11 IP Media Resource 320 circuit packs IP Agents SIP Trunks 2 15 13 CLAN circuit packs 2 IP Media Resource 320 circuit packs 2007 Avaya Inc. All rights reserved. 10 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS SIP Trunking Enhancements SIP in the Contact Center

Avaya-authored SIP extension for User-to-User Information (UUI) Missing from current SIP standards Supports Multisite Virtual Routing over SIP trunks Network Call Redirection (NCR) over SIP trunks Carrier Network redirects call from Call Center A to Call Center B over SIP trunk Frees up Communication Manager resources, reduces network bandwidth, better QoS Working with Carriers to support both Also supporting alternate routing to PSTN 2007 Avaya Inc. All rights reserved. 11 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Communication Manager with S8300C Server SIP in Small and Mid-Market/Remote Offices Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution Reduces cost and footprint Exact same SIP functionality as larger CM Media Servers with standalone SES server Scale with SIP networking between S8300-based remote offices S8300 Leverages centralized SIPbased apps

G250 100 SIP user limit G350 G450 2007 Avaya Inc. All rights reserved. 12 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS G450 Media Gateway H.248 Gateway for: Mid to large Branch offices Small to mid Campuses Deployment Options Benefits Pure subtending gateway Lower cost, higher capacity w/S8300 as standalone or LSP (up to 450 users) w/S8500 and Processor Ethernet (up to 2400 users)

Scalable, modular platform Cost-effective, simple solution for mid-sized campus Communication Manager 5.0+ Enhanced reliability and survivability 2007 Avaya Inc. All rights reserved. 13 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS S8730 Server and IG550 Enhancements IG550 Integrated Gateway S8730 Server Next Generation of S87XX Server Family New gateway and interface modules for Juniper J-series routers Benefits cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users)

high-density analog trunks+lines Same capacities as S8720XL Higher Resiliency RAID + Dual Power Supplies Same Price as S8720 2007 Avaya Inc. All rights reserved. 14 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Integrated Management 5.0 Enhancements Applications support Communication Manager 4.0/5.0 program including New Avaya hardware and endpoints Authentication with AAA/LDAP Alliance Partner products New Application enhancements Security enhancements to MSA Continued utility of SUM New platforms and OS support New Linux and Microsoft platforms 2007 Avaya Inc. All rights reserved. 15 Avaya Proprietary & Confidential. For Internal Use Only.

INTELLIGENT COMMUNICATIONS Other Communication Manager 5.0+ Capabilities Survivable CDR when in ESS mode ISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others) Extension to Cellular 8.0 IA770 Support of IMAP4 G860 Media Gateway R2 support Video Telephony Solution R4 Basic QSIG/DCS networking added to Standard license 2007 Avaya Inc. All rights reserved. 16 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Extension to Cellular R8.0 New Features Cellular Phone Voicemail Avoidance/Confirmed Answer If user doesnt answer or if cell phone turned off or is out-ofcoverage, call is pulled back to Coverage (e.g., voicemail, hunt group, etc.) Self Administration of Extension to Cellular User can direct incoming calls to international phone #s Users can change cell phone numbering mapping remotely Multi-Location Features: Admin of single Communication Manager with multiple Gateways to provide local numbers for feature access

2007 Avaya Inc. All rights reserved. 17 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Whats New with Video Avaya Video Telephony Solution R4 January 2008 H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges) SIP to desktop; SIP H.323 interoperability Ad-hoc conferencing (H.323) on RMX, MGC bridges Availability of Polycom RPX immersive room system (Avaya reselling) Requires CM 5.0 2007 Avaya Inc. All rights reserved. 18 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Avayas NEW Support Strategy Improved Quality and Flexibility for Customers

Hardwaresupport support Hardware options options Upgrade Upgrade Subscription Subscription Software Support Plus Upgrades Comprehensive Comprehensive TechnicalTools Tools&& Technical Guides Guides 24x7Support Supportof of 24x7 Applications Applications NewWeb-based Web-based New tools tools

NewService ServicePack Pack New Strategy Strategy 2007 Avaya Inc. All rights reserved. 19 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Software Support Plus Upgrades Special Introductory Pricing For a limited time, lower upgrade prices for Communication Manager and Call Center Upgrades from 4.0 to 5.0 are 50% off the list price Upgrades from 3.X or prior releases to 5.0 receive: 25% off the list price on Communication Manager 14% off the upgrade price for Call Center Customers on Software Support plus Upgrades receive All the benefits of Software Support plus Service packs Major / minor releases as they become available To be eligible, customers must: Upgrade to CM or CM+CC Release 5.0 Purchase SS+U with the upgrade order

2007 Avaya Inc. All rights reserved. 20 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS In Sum, Communication Manager 5.0+ Strengthens IPT Foundation by expanding SIP capabilities Improves TCO through new hardware Unbundles Software and Hardware Maintenance Support Offers upgrade price incentive for installed base 2007 Avaya Inc. All rights reserved. 21 Avaya Proprietary & Confidential. For Internal Use Only. INTELLIGENT COMMUNICATIONS Thank You 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential. For Internal Use Only.

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