Analytical Skills Training at CALHR: Problem Solving, Critical Thinking, and Decision Making Bruce Winner Los Rios CCD [email protected] What do employers want in an employee?
Always in the top 5! Overcoming the Four Dilemmas of Problem Solving and Decision Making Based on a 15-page White Paper on the same subject available at the close of this session. Dilemma # 1
No Consistent Method Most people in the workplace dont have a consistent method for solving problems. SO WHAT?
Procrastination Efficiency / Effectiveness Biases (Recency, Ego Depletion, and many, many more)
Trail of Evidence SOLUTION to Dilemma # 1 Find, learn, and then use a consistent problem solving method. Could it be that easy?
Problem Solving Methods At CALHR Are there courses at CALHR to foster and develop these skills? YES!
Introduction to Analytical Skills Essential Analytical Skills Problem Solving Skills and Methodology Critical Thinking Skills Completed Staff Work Dilemma # 2 Lack of Tools
Many employees lack a set of tools to use as they go through the steps of problem solving and decision making. SOLUTION to Dilemma # 2 Find some effective tools, learn how to use them, and go to work.
Problem Solving TOOLS At CALHR Steps in Problem Solving Define the problem Get to the root of the problem (root cause analysis) Corresponding CALHR tools or courses Formulating and asking good questions
Brainstorming Fishbone diagrams Drill Down Five Whys Generate alternatives and choose the best Plus Minus Interesting one Grid Analysis Implement the solution and show the Results
Evaluate the outcome and plan next steps Project Management Writing Classes (many at CALHR) Presentation Skills Critical Thinking Project Management Dilemma # 3
Too Much Information! Having access to more information doesnt necessarily lead to better decisions; in fact it often results in worse decisions. SOLUTION to Dilemma # 3 Use critical thinking skills to minimize the
information you wish to analyze then critically evaluate what you have. Critical Thinking and many other courses in the analyst series at CALHR. SOME METHODS Discard information from unreliable
sources Combine similar information CT Questions to eliminate bias and redundant information Dilemma # 4 The Myth of Multitasking Multitasking may save time, but it
lowers the quality of our decision making. SOLUTION to Dilemma # 4 When engaged with problem solving or decision making, focus on a single task. Two Easy Ways Be attentive in short spans of time
Batch your emails BUT there is MORE! Trust me on this one. Its not as far out as it sounds. Explore what other firms, agencies, and organizations are using Positive Psychology, Emotional Intelligence, and Mindfulness
**SOME EXAMPLES?** What do Google, The US Army, and CALPERS have in Common? Google Search Inside Yourself
The US Army Resilience Training for Soldiers and Their Families CALPERS The C.O.R.E Journey Diana Wright and Dee Hansford
See my blog of this same title at www.GetResultsFromTraining.com Dont miss the opportunity with CALHR to EXPERIMENT! One more tip from UCD, CSUS, and Los Rios Join us as we collaborate in the worlds largest
Training Organization - ASTD or now ATD www.astdsac.org Tonights SIG Wed, June 11th E-Learning or Instructional Designers and A training and development meeting monthly Friday, June 27th is the First Annual Roadshow at CALSTRS! Thanks and Good luck on your path to creating better
problem solvers and superior decision makers in your agencies! Remember to pick up your Complimentary white paper on Overcoming the FOUR Dilemmas of PS and DM! Bruce Winner Los Rios CCD And go to my blog to download What do Google, the US Army, and CALPERS Have in Common? www.Get ResultsFromTraining.com
