Airport Service Quality - Darwin International Airport

Airport Service Quality - Darwin International Airport

Airport Service Quality www.aci.aero/Airport-Service-Quality Background The following two slides present passenger satisfaction outcomes from the Airport Service Quality Service across 34 items ranging from helpfulness of check-in staff to waiting time at security control and passport inspection The Airport Service Quality (ASQ) survey is run by Airports Council International and has over 280 participating airports in over 70 countries. It is the worlds largest managed airport quality of service program. The ASQ results are statistically significant due to the rigorous methodology employed by ASQ, including: Surveys are administered at the departure gate ASQ provide a specific number of surveys to be completed for each flight on the Darwin schedule At least 350 surveys must be completed each quarter Surveys are staged across the quarter, month and every day of the week to ensure a spread of weeks for survey returns. Airports that are members of the ASQ system vary in what they publish. Darwin International Airport has decided to publish all results. ASQ rules allow us to publish only our own results, so published benchmarking with other Australian airports is not permitted. The published results are divided into two sections: Those items/services that the Airport has control or significant influence over Those items/services that the Airport has no control or limited influence over Darwin International Airport joined the ASQ program in the 2nd quarter 2011 (Q2 2011). It publishes the previous four quarters of results. Darwin International Airport - Quality of Service Monitoring* Items /services within Darwin International Airport control or influence 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 t t t s s s s e n ff n n ff al al ts ts es es es ys es i-fi or or or er ht ta ur ta ea en in in tio le tio tio iti iti iti ile iti ile p r p p s l s g l l c l l W g e c r i i i c c r i r i o o a r n t / c c c

y e e c ro rm rm fl ai /t se ai ai fa /t sc or r fa fa fa es ha is s te rit te Fa e /t sp sp ss n d h s t e t p c n u e o n t h n g n g g r g s e a a i i h i t c c m t a y io n u om ng in or in /fr th ot lS /g fa ar se pi ac of at oo ro ki ro ity ity fe ne rk at rp r c e o r f r r h al p i to h t h a g o a e E t r m o h t

d o a i s s e e r n c t p / Pa cu cu as si w ve as g fo rn es t iti or ss of /m Sh ag ay w en of in se se s O n i e a n w e n n p i s g l s I t f w f n s b n e e w o g ra m o at fu of In es io tie ul ht an ur nc of Vf fb s e ba lp ty in Am au ili ct g ss o i l a pf s i o t e l t Tr f l c l t e i e y e s r s h o F

n b an tim eel fa he fo lin di hn d Re nd le ng ila g on i M F n ity g d n m u C l a g n c i T d a ti ea ro b in ou an Co g Av /A G ai fin Cl lk sy ila y hr in f a e s k a T W k o n rt a W te Av m se ba ou ur a f f o C o E o C se ity a l i E b ila a Av Q2 2017 Q3 2017 Q4 2017 Q1 2018 Darwin International Airport - Quality of Service Monitoring* Items / services Darwin International Airport has no control or limited influence over 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Q2 2017 Q3 2017 Q4 2017 Q1 2018

Recently Viewed Presentations

  • 4.7C: Identify and classify Earths renewable resources, including

    4.7C: Identify and classify Earths renewable resources, including

    Texas is a source of which of the following important nonrenewable resources? ... Take long showers with hot water. 30. Which statement best describes . ... 57 liters/load. Bathroom faucet. 19 liters/minute. 33. According to this chart, how much water...
  • CDF - 2010 PAC meeting, Nov 2nd, 2007

    CDF - 2010 PAC meeting, Nov 2nd, 2007

    CDF - 2010 PAC meeting, Nov 2nd, 2007 Jacobo Konigsberg & Robert Roser CDF spokespeople Doug Glenzinski - Phys. Coord. Outline Perspective Process Progression Possibilities Path Perspective Pier's P5 Conclusion Slide We believe strongly that DOE should plan to run...
  • Colorado secondary school programs: Perceptions of Sustainability

    Colorado secondary school programs: Perceptions of Sustainability

    Colorado secondary school programs of Agricultural Education: Perceptions of Sustainability. Kellie Jo Enns. Sustainability of Ag Ed Why study sustainability? Background Information. Sustainability is. Holistic (Timpson, Dunbar, Kimmel, Bryuyere & Newman, 2006)
  • 552: Computer Networks

    552: Computer Networks

    Loss (e.g. TCP New Reno, SACK) Delay (e.g. TCP Vegas) Easily deployable. Robustness? Wireless? Exercise. Buffer size B at the bottleneck queue. Link capacity C. Propagation delay T. What's the congestion window for a flow at the knee? Cliff?
  • Beginning Fortran - University of Wisconsin-Madison

    Beginning Fortran - University of Wisconsin-Madison

    Beginning Fortran Fortran (77) Basics 22 October 2009 Main Code c234567 IF (DOK .EQV. . ... - implicit none What do we need? Temperature in Fahrenheit, Celsius, Kelvin Logicals (do we want Celsius, Kelvin, both?) Some integer to loop through...
  • URBAN LANDUSE MODELS - Clydebank High School

    URBAN LANDUSE MODELS - Clydebank High School

    URBAN LANDUSE MODELS HIGHER Models of Urban Structure A model is a simplified version of what occurs in real life. Urban models show common characteristics of cities. Urban Models are based on assumptions.
  • The Particles in An Atom

    The Particles in An Atom

    Boardworks Science for Scotland: S1 and S2 . Atoms. What is the structure of an atom? Protons, neutrons and electrons are . not. evenly distributed in an atom. The electrons are spread out around the edge of the atom. They...
  • October 2018 Mrs. Lubereckis Class Newsletter! Information will

    October 2018 Mrs. Lubereckis Class Newsletter! Information will

    Happy Halloween! Please consider placing your first Scholastic Orders online! The next order will be submitted on Friday, October 31st! Our class Halloween party will be on Wednesday, October 31st! More information to come once Room Parents are assigned! There...