ADA Compliant Lecture PowerPoint

ADA Compliant Lecture PowerPoint

Management Information Systems: Managing the Digital Firm Sixteenth Edition Global Edition Chapter 2 Global E-Business and Collaboration Copyright 2020 Pearson Education, Ltd. All Rights Reserved Business Processes (1 of 2) Business processes Flows of material, information, knowledge Logically related set of tasks that define how specific business tasks are performed

May be tied to functional area or be cross-functional Businesses: Can be seen as collection of business processes Business processes may be assets or liabilities Copyright 2020 Pearson Education, Ltd. All Rights Reserved Business Processes (2 of 2) Examples of functional business processes Manufacturing and production Assembling the product Sales and marketing Identifying customers Finance and accounting Creating financial statements

Human resources Hiring employees Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.1 The Order Fulfillment Process Copyright 2020 Pearson Education, Ltd. All Rights Reserved How Information Technology Improves Business Processes Increasing efficiency of existing processes Automating steps that were manual Enabling entirely new processes

Changing flow of information Replacing sequential steps with parallel steps Eliminating delays in decision making Supporting new business models Copyright 2020 Pearson Education, Ltd. All Rights Reserved Systems for Different Management Groups (1 of 2) Transaction processing systems Serve operational managers and staff Perform and record daily routine transactions necessary to conduct business Examples: sales order entry, payroll, shipping Allow managers to monitor status of operations and

relations with external environment Serve predefined, structured goals and decision making Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.2 A Payroll TP S Copyright 2020 Pearson Education, Ltd. All Rights Reserved Systems for Different Management Groups (2 of 2) Systems for business intelligence Data and software tools for organizing and analyzing data

Used to help managers and users make improved decisions Management information systems Decision support systems Executive support systems Copyright 2020 Pearson Education, Ltd. All Rights Reserved Management Information Systems Serve middle management Provide reports on firms current performance, based on data from TP S Provide answers to routine questions with predefined procedure for answering them Typically have little analytic capability

Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.3 How Management Information Systems Obtain Their Data from the Organizations TP S Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.4 Sample MI S Report Consolidated Consumer Products Corporation Sales by Product and Sales Region: 2019 Product Code

Product Description Sales Region Actual Sales Planned Actual Versus Planned

4469 Carpet Cleaner Northeast South Midwest West 4,066,700 3,778,112 4,867,001 4,003,440 4,800,000 3,750,000 4,600,000

4,400,000 0.85 1.01 1.06 0.91 Blank Total Blank 16,715,253

17,550,000 0.95 5674 Room Freshener Northeast South Midwest West 3,676,700

5,608,112 4,711,001 4,563,440 3,900,000 4,700,000 4,200,000 4,900,000 0.94 1.19 1.12 0.93 Blank

Total Blank 18,559,253 17,700,000 1.05 Copyright 2020 Pearson Education, Ltd. All Rights Reserved Decision Support Systems Serve middle management

Support nonroutine decision making Example: What is the impact on production schedule if December sales doubled? May use external information as well TP S / M I S data Model driven DS S Voyage-estimating systems Data driven D S S Intrawests marketing analysis systems Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.5 Voyage-Estimating Decision-Support System Copyright 2020 Pearson Education, Ltd. All Rights Reserved

Executive Support Systems Support senior management Address nonroutine decisions Requiring judgment, evaluation, and insight Incorporate data about external events (e.g., new tax laws or competitors) as well as summarized information from internal M I S and D S S Example: Digital dashboard with real-time view of firms financial performance Copyright 2020 Pearson Education, Ltd. All Rights Reserved Enterprise Applications Systems for linking the enterprise

Span functional areas Execute business processes across the firm Include all levels of management Four major applications Enterprise systems Supply chain management systems Customer relationship management systems Knowledge management systems Copyright 2020 Pearson Education, Ltd. All Rights Reserved Figure 2.6 Enterprise Application Architecture Copyright 2020 Pearson Education, Ltd. All Rights Reserved

Enterprise Systems Also called enterprise resource planning (E R P) systems Integrate data from key business processes into single system. Speed communication of information throughout firm. Enable greater flexibility in responding to customer requests, greater accuracy in order fulfillment. Enable managers to assemble overall view of operations. Copyright 2020 Pearson Education, Ltd. All Rights Reserved Supply Chain Management (SC M) Systems Manage relationships with suppliers, purchasing firms,

distributors, and logistics companies. Manage shared information about orders, production, inventory levels, and so on. Goal is to move correct amount of product from source to point of consumption as quickly as possible and at lowest cost Type of interorganizational system: Automating flow of information across organizational boundaries Copyright 2020 Pearson Education, Ltd. All Rights Reserved Customer Relationship Management (CR M) Systems Help manage relationship with customers. Coordinate business processes that deal with customers in sales, marketing, and customer service

Goals: Optimize revenue Improve customer satisfaction Increase customer retention Identify and retain most profitable customers Increase sales Copyright 2020 Pearson Education, Ltd. All Rights Reserved Knowledge Management Systems (KMS) Manage processes for capturing and applying knowledge and expertise Collect relevant knowledge and make it available wherever needed in the enterprise to improve business processes and management decisions.

Link firm to external sources of knowledge Copyright 2020 Pearson Education, Ltd. All Rights Reserved Intranets and Extranets Technology platforms that increase integration and expedite the flow of information Intranets: Internal networks based on Internet standards Often are private access area in companys Web site Extranets: Company Web sites accessible only to authorized vendors and suppliers Facilitate collaboration

Copyright 2020 Pearson Education, Ltd. All Rights Reserved E-Business, E-Commerce, and E-Government E-business Use of digital technology and Internet to drive major business processes E-commerce Subset of e-business Buying and selling goods and services through Internet E-government Using Internet technology to deliver information and services to citizens, employees, and businesses Copyright 2020 Pearson Education, Ltd. All Rights Reserved

The Information Systems Department Often headed by chief information officer (CI O) Other senior positions include chief security officer (CS O), chief knowledge officer (C K O), chief privacy officer (CP O), chief data officer (C D O) Programmers Systems analysts Information systems managers End users Copyright 2020 Pearson Education, Ltd. All Rights Reserved Organizing the Information Systems Function I T governance

Strategies and policies for using I T in the organization Decision rights Accountability Organization of information systems function Centralized, decentralized, and so on Copyright 2020 Pearson Education, Ltd. All Rights Reserved

Recently Viewed Presentations

  • The Protestant Reformation - jankowskiglobal.weebly.com

    The Protestant Reformation - jankowskiglobal.weebly.com

    I can identify the root words in Protestant Reformation and understand their meaning. I can explain what an indulgence is and how it evolved into an abusive practice. I can identify who Martin Luther was and what he wrote. I...
  • Law Enforcement Cooperation - the Swaziland Experience

    Law Enforcement Cooperation - the Swaziland Experience

    Contravention of the Act is a criminal offence e.g. S.35(1) of the Competition Act which provides that a person who in the absence of authority from the Commission participates in effecting a merger or takeover commits an offence and shall...
  • A Structural Approach to Market Definition: An Application to ...

    A Structural Approach to Market Definition: An Application to ...

    Analysis of Hospital Production: An Output Index Approach Martin Gaynor Carnegie Mellon, NBER, CMPO Samuel A. Kleiner Carnegie Mellon William B. Vogt
  • Tissue Engineering

    Tissue Engineering

    Tissue Engineering Tissue engineering is the field of biomedical engineering that's goal is to create new cells that helps heal organs and if need be, to create an entirely new organ. The main point of tissue engineering is to make...
  • Chapter 7

    Chapter 7

    Slides accompanying International Financial Management 7/e Jeff Madura
  • Training - Henry County School District

    Training - Henry County School District

    The FFA and You! Chapter 20 AgriScience Explorations 2nd Ed 8th Grade Rotation, Spring 2001 Mrs. Sheryl Schlosser Modified by Georgia Agricultural Education Office
  • Sztuka Średniowiecza

    Sztuka Średniowiecza

    Za datę początkową tej epoki uznaje się rok 473, obalenie Romulusa, ostatniego cesarza zachodniorzymskiego, przez Okadora. Jeżeli chodzi o granicę końcową przyjąć można rok 1450 - wynalazek druku, 1453 - upadek Konstantynopola lub 1492 - odkrycie Ameryki przez Krzysztofa Kolumba.
  • Functorial Model Theory And Fragment Consistency Models

    Functorial Model Theory And Fragment Consistency Models

    Proposition 4.9 (positive morphic extensions) The following are equivalent: Every positive sentence holding on also holds on B. There are elementary extensions < ' , B < B' such that B' is a homomorphic image of ' Infinitary Consistency Over...